Heritage Park Specialty Care - Under new ownership

My mother has been here a little over a month and I am so grateful that she is getting the care she needs at Heritage. The place is old and not fancy but the employees are so nice and sweet. I go there several times a week to visit and every time I go there they are talking to the patients, laughing, and just making them feel good. I know there are newer rehab facilities that might dazzle some from the shine on the nice marble floors but I would still choose to keep my mom at Heritage since they care for her as if she were a family member and make her feel good given her situation with being there. I have peace of mind that she is not being treated unfairly and getting the care she deserves.

Though Heritage Park Rehab/Nursing Facility may be an older establishment it is by far the best facility our family has ever utilized for the care of our loved one. Our loved one will be living out the rest of their life at Heritage and we could not be any happier for their care and support. All areas of the office staff, admissions, social services, financial and marketing are highly trained knowledgeable individuals who treat you like family. We could not ask for a better nursing staff, CNA's, activities personnel, wound care nurse, therapy staff and nutritional staff. There is always an appropriate individual to answer any questions or concerns. The office staff and nursing staff take their time to explain any question you have and act promptly on any concerns regarding your loved

Managing the needs of our loved ones is such an important, but also a delicate responsibility. This facility rates 5 stars from me for so many reasons, and I will try my best to provide specific details should you be considering this facility for your loved one. The first day we inquired about admittance to the facility it was after 5p, but the dedicated Lido stayed late and started the process to take care of our needs right away; the end result was a smooth transition for which we were most thankful. The Administrator, Jeff, has an open door policy which I have found most refreshing when I needed an ear to bend in times of stress. He is a great listener and will ensure your loved one’s stay will be the best one possible. Marybeth, the social worker, sincerely cares about all of the re

This isn't a bad nursing home but there is always room for improvement in any kind field of work. I have sent a letter of complaints to corporate office, Heritage Park, AHCA (state health association). Heritage Park & I had a meeting, have talked to investigator from AHCA, but have not heard from corporate office. The food is terrible, meat is over cooked, tasteless & meat is tough to the point that it is a choking hazard. Dining tables need to be changed out to 4 legged tables so as to get wheel chairs up under tables so residents don't spill food in their laps. Staff to patient ratio needs to be increased by state representatives which I have sent off a petition to address this law as it is an old law & needs to be updated to current situations to accommodate the growing needs of resi

The staff on weekends is almost non existent they come in say I'm so and so and I'll be your cna today then you never see the again. Push the call button someone comes in turns it off ask what the problem is day I'll go get someone and they never come back. Not the first Sunday it happened either.