Havencare at Filosa

Filosa used to be a 5 star facility when it was privately owned. Since it was acquired by Havencare, the level of care has plummeted. Agency nurses and nurses aides have replaced a large number of the permanent staff, and a good portion of these agency personnel spend most of their time sitting at the computer or looking at their phones, rather than checking on the needs of the residents. The medical products used by Havencare seem to be lower quality than what was used by the previous owners. Although some inconvenience is to be expected, interior renovations that are currently being done have resulted in residents being kept out of their rooms for 14 hours at a stretch, which is TOTALLY unacceptable. Earlier outside renovations resulted in an almost total lack of parking for visitors

I place my mon 16 months ago at Filosa. It was one of the biggest decisions I had to make. Living together in a two family home for 40 years. Mom had a stroke 7 year ago developed dementia things needed to change. Bought a condo moved in together. Did the best I could for as long a could. Mom 97 was not receiving from me the quality of life she is now receiving at Filosa. She is healthy safe clean and loved by all there. This is due to administration RN's aids recreation staff cooks and bravo to cleaning and maintenance. I would give Filosa 9 stars if there were 10 but nothing is perfect. Thank you for taking such good care of mom.

The staff at Filosa has provided wonderful care to my family member. Initially presenting with some difficult behaviors they individualized her plan of care and have been able to make a difficult disease less distressing. The facility is always very clean and all of the residents are well attended to.

Very good care. My husband is there for 2 months. Very sick. Staff very friendly and kind. Head nurse wonderful nela

The best