Grand Islander

I wasn't going to go into detail but to my surprise, they looked through their patients, cross-referencing my last name and called my mother to push for details. I do not appreciate this. - No roommate (which was good) but I went to sit in the other chair in the room but it had a red-brown stain on the seat that appeared like a bloodstain. - Could be a patient's condition but every other time I walked down the hall I heard someone screaming, "help me! someone help me!". If this is a special case, a note on the outside of the room may put people at ease. - Some patients/residents (unsure which) were left in a wheelchair in the middle of the hallway unattended. Perhaps just for a few minutes, I am not sure but I felt this was a safety/fire hazard. - Strong odor in hallway. Could be somet

Today was my first day at this facility, not impressed, very strong urine odor. My parents room was dirty, furniture peeling, bathroom in there room dirty. I couldn’t stay due to the smell. My parents clothes were dirty, meeting the staff for the first time I was not impressed, they had no question and really didn’t want to be bothered. Residents yelling no one to be found. I thought I had made a good decision since this is out of my way but I know that I didn’t and have to think about my next step. I left feeling very anxious and no one should feel this way when leaving both parents in care of this facility.

I have had three family members who have been cared for by the wonderful staff at the Grand Islander. Most recent has been my Mom. When she was first moved there from my home she was not happy and wanted to know when she would be going home. Very hard to hear and harder to tell her that she was in her new home. Sometimes she was agitated and angry with me. Over time due to the care and kindness she has adopted her new home and seems content. I know as her former life further slips away and when she no longer knows who I am it will become so much harder for me. But I know with the knowledgeable staff I feel she is where she will get the care and understanding that she needs. From the moment you step in the front and are greeted by “Mary” you know that you have made the right choice in c

Grand Islander has been a very wonderful experience for me! Every department has excelled in their performance, from admissions all the way to housekeeping and in between! Thank you admissions director for acknowledging me daily not just at admission! These nurses are amazing! Thank you therapy for all of our sessions that gave me all of these blessings to get the chance to return home! Even maintenance always accommodated my every request! From the moment I was on the Transitional care unit to then being on the longterm care unit for some time I have been very happy with my treatment. I went through some very difficult transitions and everyone was there to help me every step of the way! I wouldn’t hesitate to recommend the Grand Islander for rehab services and long term care! My me

Horrible facility overall. A few of the staff are kind, caring, but majority could care less about the residents. Constantly missing cellphone chargers, failure by staff to charge hearing aids for clients. Facility very rundown and in disrepair. Yes, I'll be transferring my parent out ASAP.