Granada Post Acute

My dad is in here and they treat him so well. You can tell they love their patients they are always checking on him and making jokes with him. Always so friendly with visitors too. They make sure he is comfortable which makes me comfortable having him there. Thank you Granada post acute!

I am deeply appalled by the treatment I received at Granada Post-Acute and the overall state of this facility. From the very beginning, the staff exhibited an attitude that was rude, disrespectful, and outright degrading. Instead of providing comfort and care, they made me feel as though I was worthless and unworthy of their time. To make matters worse, they denied me the opportunity to speak respectfully with anyone regarding my concerns, opting instead to dismiss me entirely. Bernadette Cabebe, the Director of Staff, and Cecilia Bonilla, the social worker, were particularly unprofessional and hostile. Their behavior is entirely unacceptable for individuals working in a field that demands empathy, hospitality, and genuine care. They should not be allowed to continue in roles that require

Had an experience where they rushed me into choosing their facility and promised I would be able to see my mom on the night she arrived even though she would arrive in the evening when visits are not usually permitted. The transport was late which made her arrival even later. When we arrive the nurse rudely said visits were not allowed. When we explained we had received permissions she said she had to examine my mom and it would be too late for us to see her, that was before 8pm. We asked if they could at least photograph her space so we knew where we were leaving here and she said no. We didn’t feel comfortable so we asked to have my mom discharged so we could find another facility. When we said that, all of a sudden we could have a tour, and visit, and had the marketing agent, and manage

First timers, their communication between their own staff was not it! When we received a call we were told we would be able to see my mom after she was settled in and once we got there we got a different version of what we were promised after making a big deal about it then we were told we would be able to see her and all. Make sure you check the place out before anything and when you call get names of every person you speak to. Veronica told us one thing and once we got there Jenny told us something else and THEN the ambulance transportation they use was trying to hold my mom because they released her to the facility and then since we didn’t like it they were trying to hold up everything so that Veronica got there and tried to convince us otherwise. Do not recommend unless you don’t care

They show my mom love to an extend no doubt about it but after a two months of visiting my mom after a long 3 year period of time I started visiting her I made that my top priority I love my mom there is nothing more I wouldnt do for her... I was told that I stay there from 6 am to 12 midnight in which case I don't I stay there perhaps from 8am to 3 pm maybe even 4 after a couple complaints from staff and patients the social work addressed me and my mom and she told us that her medical is not covering for the year and that she will likely be transferred moved to another facility shes been there three years just until now there seems to be Major issues... I'm not upset but she the social worker was getting a little rowdy attitude I don't see that from nurse patients and other visitors un