GIANT Pharmacy

I had a great experience. My prescription was transferred from CVS after 3 hours of waiting for them to fill it. It was filled by the time I got there (about 30 minutes later). The lady at the counter, Jenn, was very nice, quickly pulled my prescription, had some quick chit chat and I was on my way.

Horrible customer service. I had an issue that needed resolved and rather than being polite and apologetic and giving a solution to the problem, I was given nothing but excuses. This is also the third time I’ve had an issue at the pharmacy.

Update: Recently this place has gone way down hill. I think a big part is the spike in customers due to the Rite-Aids shutting down so now they’re just busy all the time and that’s making the workers make mistakes and be grouchy about it. About a month ago one of the new ladies was wringing me up, but the cost was way too high. I told her it had to be wrong and she got mad and said it was because I don’t have insurance. I have pretty good insurance though and my prescriptions are supposed to be no more than $5 for generics. Someone else behind the counter overheard this and jumped in and had to show her how to process the insurance she had messed up or missed. Not the biggest deal but I didn’t need her initial attitude. Fast forward to this week and it happened again. I go and they say

I came across reviews for this location, accidentally. I was surprised about all the negative ones. I never had a problem with them in the past. I just went there today, and they were so nice and helpful, so much so that I asked their names so I can add them to my review. Kayla, the tech, had a smile as soon as I walked up to the counter. I not only got my script, but my husband texted me to ask about his. He was recently prescribed new ones. I wasn’t sure what I was asking about, I just read the text. Kayla was so kind to help me figure it all out. Then the pharmacist Bill comes over and tells me that my husband’s doctor just prescribed for something different since insurance didn’t cover the original order, and until that comes in, my husband didn’t need the accessories that went with it

Today was the third time I showed up to get my prescription just for them to tell me that it wasn't ready. There have been multiple days in between the refill request/order and when I have gone in to get the prescription. There is no reason for it not to be ready. However, I am continually being told to come back and get it at another time. I took time out of my day to come get this prescription and now I'm wasting even more time because it wasn't ready. I was offered no apology. Really disappointed.