Giant Pharmacy

I have been a loyal Giant, in Oakton, customer for years. While I like the store, the pharmacy is lacking. EVERY single time I have a prescription sent there, there is a problem. They call and say the prescriptions are ready, then do not have them ready. My doctor personally calls in the prescriptions and they tell them they are in stock and will be ready. Yet every single time there is a delay. I NEVER write poor reviews, but this time was enough. The pharmacy has been steadily going down hill. Get it together Giant, or lose another customer.

I've had no problems with the pharmacy here--everyone is great and super helpful. In my experience, wait times generally aren't bad.

This place is a mess, after spending 10 minutes spelling my name over and over and over again, slowly.. phonetics.. everything. They put me on hold to "help a different customer" without saying anything just to have some other random person pick up and ask what I needed. Restarting the whole process again. Then the guy came back and said "oh, the perscriptions at Giant".. we said yes.. we are on the phone with Giant correct? and he said yes. ????? The whole conversation was almost comical. Ultimately we discovered they had "lost" the prescription and I need to contact my physician for another. Don't trust this place with your time, let alone your prescription.

Giant Oakton pharmacy is a complete mess! Despite submitting all information while getting my appointment online, they took 45 minutes post my appointment time to give me a vaccine shot. When I approached them for clarification as to what the purpose getting an appointment and doing all the paper work online was. They kept prevaricating and apologizing. Giant Pharmacy, why don't you realize the significance of time instead of beating about the bush?

I have been a Giant Pharmacy customer for over 30 years. Tiffani was the absolute best. When the fairfax giant closed, our information was transferred to the Oakton Giant pharmacy. There has been nothing but problems. We plan to change to Costco or Wegmanns.