Giant Pharmacy

This store in Edgewater (and maybe all of Giant) make it impossible to speak to anyone in the pharmacy department. They offer online prescription management (which doesn't work very well) but literally ignore requested prescription refills. So when you try to contact them about the order, especially if they are not filling it, the only option is to drive all the way to the store. So what exactly is the point of 1) having an online ordering system, and 2) having a phone in the pharmacy department. They never pickup, return calls or even acknowledge faxes (which I have tried to send to straighten out the problem. I have had so many times when I would show up at the pharmacy only to find out my orders (even the ones I ordered while in the store) are not complete or parts of the order are

I switched to this location after some issues getting medications at another local Giant pharmacy. I had one issue with a medication, but it wasn’t them, it was the medication prescribed not typically carried at a lot of stores. There was a period where you could tell they were short staffed and I’ve only had one employee being utterly useless at helping me (my prescription was sent to the wrong one and instead of helping me with that, they just turned me away). The manager was really helpful at making sure they send me texts for when my refills are ready so I love that feature! It seems they have staffing issues remedied and my prescriptions are ready usually before the given time frame. I’m not sure why they’re getting so much hate, I guess no one has had to deal with CVS or Walgreens to

I don't normally have issues with Giant Pharmacy but I did yesterday. I arrived to pick up a prescription for an eye issue when I was informed by the clerk that the eye drops required pre-authorization from my insurance company? I wasn't sure how I was expected to accomplish this and the clerk, Eclipse, was rude, unhelpful and dismissive when I asked how I was supposed to know this authorization was needed. This clerk needs re-trained. As a customer facing employee their customer service skills are severely lacking. The pharmacist who stepped in was not much better. I ended up leaving without my much needed prescription and went back to my doctor's office who had it on hand for a fraction of the price. Should have done that to begin with. Don't think I will be back.

I’m always pleased with Edgewater Giant pharmacy. They are customer service focused, they will do their best to help you out, and they get prescriptions filled in a timely manner. I prefer them as my primary pharmacy, and go to them when my insurance allows! Thanks to everyone at Edgewater Giant Pharmacy!

Pharmacists refuse to release filled script to techs for my purchase, twice in 2 days - because, "We're too busy!" Phone calls direct to pharmacy are chronically disconnected. Callers must first call store's Customer Service Dept to request transfer to the pharmacy then hope pharmacy picks up phone. Generally process takes 20-40 minutes to reach pharmacy. Recently, 3 of my calls were disconnected by techs- 2 of which were on the same day. None called me back and I had to, again, call store's Customer Service Dept to -again- transfer to the pharmacy dept. Today, pharmacy staff allowed their phone to ring 31 minutes, 25 seconds NEVER answering before I disconnected. The Customer Service agent who transferred my call told me today he EVEN WALKED OVER TO PHARMACY AND TOLD THEM TO ANSWER THE