Finley Pharmacy

I previously had Finley's Pharmacy at a 5 star review. I've never had any problems or rude customer service. That all changed last week when I called to pay for delivery for my daughter's medicine with my FSA card. The card declined, which should be impossible as I know there was more than enough to cover her prescription. I asked her to run it again while I pulled up the cards account activity. The woman was clearly not thrilled that I asked her to run it a second time and insisted that I just didn't have the money. After pulling up my account, I showed the man standing at my desk that not only was their money on my card, but that my health savings account clearly showed that the error was with Allwell and that Allwell no longer had an active account. I advised the woman, who still t

Since the merger with another pharmacy and the implementation of a new integration system, my experience with this pharmacy has been consistently disappointing. What should be a straightforward refill process has become a challenge they struggle to handle. My primary frustration lies in their inability to adhere to schedules. It's unreasonable that I have to follow up multiple times a day just to ensure my prescription gets filled. Often, they either misplace my order or seem unwilling to check if it's been processed. My constant disappointment in them has led me to write my first negative review. Considering their struggles with fulfilling a monthly prescription, I hesitate to trust them with compound medicine. With that said, I do not blame the good people that work there. It is not

The absolute worst pharmacy in Saline County…call in a prescription they say it will be ready in 30 minutes, tell them we will be there in 2 hours and guess what still not filled, tell them to deliver it and they delivered it 4 hours later and forgot the syringe for the medicine…but I can drive up there for a free .24 syringe if I’d like…they did not even fill the other prescription because I requested to have my meds moved to another pharmacy after I asked them to fill it!! Ever since this place was bought out it has went down hill fast!

I’ve tried to stick it out with Finley Pharmacy. I’ve had prescriptions called/faxed in and when you call they tell me they’re working on it. That it should be ready in 20-30 minutes. Go back two hours later and still not ready. The lady at the window says “I’ll put this out for delivery today. We will call you when we’re on our way.” Expressed how important it was to make sure I get prescription today. At 5:45pm, called and said they were closed. Call first thing in the morning the following day and was told they had some issues but wasn’t sure what it was, but would but it out for a STAT delivery and will be leaving the store at 10:30am. Two and a half hours later, still no delivery. Called again and the lady couldn’t tell me when it would be delivered or what time the driver le

They refused to take insurance for much needed medication. Said it was the only insurance they didn’t take. It was for a veteran of the military and I found that very disrespectful. So if you served your country and have VA coverage for your medication you won’t be accepted here. So much for ‘Thank you for your service’. Veterans don’t count at this pharmacy.