Family Eye Center

Seems like they could be better on communication. I have noticed that there’s always little fees here and there that aren’t discussed. Had my annual exam that they scheduled on their own but didn’t know I wasn’t able to purchase my year of contacts at that time. Nobody advised me that it was too soon so I left Confused and when I called the billing after receiving a $45 bill for choosing contacts the department lady told me that next time I can call my insurance to know when I can purchase my contacts in my mind, I figured it was kind of just a service that an eye doctor would provide just a little communication, letting their patients know that at this time they can’t renew their contact prescription but in a month you can. I would of just rescheduled my exam to reflect when I could pur

They're alright. Place is a bit sterile feeling. Some of the assistants dont make eye contact. The Dr is pretty good and friendly. They do help and spend extra time making sure you try to understand what is happening and the billing part. Getting contacts is a pain in the butt, whenever I did feel like I had an infection, the Dr was very supportive and had me come in pretty fast. He checked and explained the possibilities of eye discharge with contacts. He also asked me how it was going when I had my next appointment months later. I dont know what it is if it's the environment there but it feels cold and robotic. Im just happy they have taken care of my needs.

Very disappointed with our experience at Family Eye Center in Ontario Oregon. We came in with valid prescriptions for my daughters and only needed their facial measurements to order glasses. We were told they would not measure them unless we bought the glasses there. I would have been totally fine paying for an eye exam or a measurement service, but being forced to purchase glasses just to get a basic measurement felt unreasonable. We ended up buying two pairs anyway — over $700 total — and when they came in, the lenses were put into the wrong frames and mixed up between my daughters. After they fixed it, they treated it as a simple repair (even though it was their mistake) and did not include the usual cases/accessories that come with a new purchase. For the price and the errors, the c

Services are good, people are nice, frame selection is ok, but communication is very poor. It is very uncommon for someone to pick up the phone when you call to check on glasses or contacts. If you work during the day and cannot pickup the phone when they happen to call you back, this will result in several rounds of phone tag with useless voicemails that don’t answer the question. The voicemail left usually says to call them back, but I’ve also had voicemails telling me something was ready and went into the office to pick it up and had the person in office tell me the item wasn’t there. You can ask that they text you instead, but it probably won’t happen, though one person was able to help me through text once. I’ve experienced several delays with lenses and had to reorder twice, not

I went to Family Eye Center for over 10 years, and it just took one seriously bad experience to change my loyalty to their company. This is my story.... My insurance wouldn't cover my contacts order yet, just the visit, so I went and figured I can pay over the phone; no biggie. I wasn't aware you couldn't process Care Credit over the phone. So I tried to pay using the online portal. Family Eye Center NEVER had this turned on, so they never got my payment, and never ordered my contacts. 2 weeks later I call to figure out what is going on, only to learn the technician "forgot" and whilst the head technician, Brittany, claimed there was no excuse, they seemed to make an awful lot of excuses; repeatedly stating things like "She just forgot". I don't think I even got an apology for this issue