Eye Center Of South Florida

My experience at this location was great. It was my 1st time on the west side but the receptionists were very nice and made checking in easy. Wonderful care, VERY helpful explanations offered throughout each individual exam! I have to mention the technician who got me ready for the doctor I believe her name was Maon. This young lady is exceptional! She is very pleasant, intelligent, and made me feel comfortable throughout the entire process. Her exam was so thorough I thought she was the doctor seeing me until she took me to a different room to see Dr. Adams who was also amazing. Highly recommend!

Here, they make money easy! There's no guarantee of quality. The South Florida Eye Center charged me $300 from my insurance and $260 out of pocket just for the progressive lenses. I brought my own frames. Total: $560.00. I thought it would be worth it if they fixed my vision problems. But the lenses fixed NOTHING! The prescription was wrong, and I couldn't focus. I went back to have them adjusted, and a young woman told me I had to put my laptop higher, my cell phone farther away, etc. I finally insisted, and they gave me an appointment to check them and get a new prescription. I went yesterday; there was only one patient waiting, and another one arrived after me. When it was my turn, they called the other patient, and since they were taking too long, I asked for an explanation as to why

Dr. Toral is amazing. Helpful and caring always. The receptionist is the sweetest person, very helpful and a beautiful attitude. The sales associate and contact lenses, Giuliani is also an amazing lady. She takes the time with her customers making sure you are completely happy and satisfied.

If they have to call your insurance to verify benefits, then they don't want you as a customer/patient. I had to do their job for them due to their incompetence and laziness. I told one of their staff how another office found the information and her exact words were, "then go back there". I only came here because it was closer but after this sickening experience, going to the other office is worth the drive. Another staff member promised to call me back after calling my insurance and getting the info, but she never did. They brush you off when you try to follow up with them and never follow up with you.

Unfortunately, I also had a terrible experience here. They are truly only interested in your money. The wait felt like an eternity, and I found the same frames they sold me for half the price online. It's a shame.