Ellensburg Dental Care

Usually I have great experience, but my dentist canceled my appointment the morning of because her dog had puppies that she planned for, then they rescheduled me for the next morning and once again right before my appointment, she cancels it because shes sick. . .Im just a little disappointed and surprised.

The staff is AWESOME! They really care about you and want to help you. Thank you for all the wonderful things you do, you made my experience enjoyable

They tried to blame it on our insurance for as long as they could before eventually explaining (after filling 1) that it's apparently their policy to do 1 cavity filling per appointment. Not even 1 tooth. 1 cavity per visit. Every other place in the valley thought that was crazy. "It takes too long" it doesn't at any other dentist. They then couldn't be bothered to send their x-rays to our new office. Most of the staff was sweet but I wouldn't recommend going here unless you wanna pay for the CEO's vaycay.

Dr Rust needs compassion and sensitivity training. He does not know how to talk to or treat people/teenagers with severe anxiety. I’ve talked to other workers there and they even know and agree! Which is the sad part because either no one has told him or his boss or he’s too high up on the employee chain of command. Even other dental offices have said they’ve hear about patients who have had issues with him. If you go there definitely get someone other than him. We did have an amazing hygienist that helped remedy the situation after the fact. But still transferred my daughter out due to his poor patient communication style.

The staff has been patient, kind and professional even when I was in a poor mood or had a conflicting schedule. It’s tough sometimes to get through on the phone due to staff shortage and a busy office. Thankfully everyone has been accommodating when I was feeling ill during my procedures and very positive.