Elderwood at Cheektowaga

2/3/26 - NEVER SEND YOUR LOVED ONE HERE. If I could give this facility zero stars, I would. The administrator is awful! The facility has gone downhill ever since she was hired. Staff have also told me she is ripping the place off. How - no clue. Either way, it shows! This specific location is understaffed daily and especially on weekends. Bathing gets pushed out or off, call buttons go unanswered for hours, aides are rough with elderly staff (I have personally witnessed this), and the whole place is extremely outdated and dirty! Diapers go unchanged for hourrrrrrrrs and the entire floor can smell of urine due to this. I have reported them to NYS to be investigated. STAY AWAY!!!!!!!!!!!!!!!!!

NEVER I repeat NEVER send any relatives or anyone you take care of here. A resident I take care of was sent here for rehab before she returned home.when I went to pick her up it was insane what I saw. The staff were not only disrespectful but refused to do their job even after my resident said she was making a bowel movement in her brief they refused to change it. A warning to once again never send anyone you love to Elderwood they do not give a crap about anyone just collecting a paycheck.

I wouldn't even give this one star! This place is terrible! My family member had to go here for Therapy and that department was wonderful but, there were maybe two nursing staff members who did their job! Most residents had to wait for over an hour after hitting the call button for help to even be seen. The smell of pee hits your face as soon as you walk in. The food was horrible!! I hope someone really looks into this place because, I'm not the only one who feels this way.

I"m sorry so many have had bad experiences, but ours has been great. Our Mom entered in September, and I am always amazed at how wonderful, caring, and friendly all the staff are. We have come to consider them more like family than anything else. They know and engage with our Mom, and take care of anything we ask of them. Someone from our family is there daily, and that might be making the difference. If you just leave your family member there, and never visit to check on them, it's easier for issues to come up. We feel blessed that we have these professionals taking care of our Mom. We trust them, because they have earned our trust. From the Business Office, to the Kitchen Staff, to the amazing Nurses and Aides, we have had ZERO issues.

Absolutely horrible care. Had multiple different incidents. An aid said my grandma was a pain for hitting her button too much so she wheeled her out to the front room and left her to sit there all day. Another time an aid brought my grandma to the bathroom, left her there and never came back and she ended up falling, then claimed he never took her in the first place. I am appalled that this is how they treat the elderly.