Duke Rheumatology South Durham

So short staffed . No one responds to mychart messages. I love the provider but she can only do so much. She needs staff who responds to patient concerns. Management needs to get off their rear ends and address this. Duke is so sub par.

I made an appointment in June 2023 for November 2023. A couple weeks before the appt, the doctor cancelled and pushed me back to January. The appt was at 8am and the doctor cancelled at 7:15 am that morning, while I was on the way in. I was informed upon arrival that my appointment had been rescheduled for OCTOBER 2024. I lost 2 hours of driving and a half day wages, and all I have is an appointment set for 16 months after the original scheduling date. Insane. Update: Doctor bailed again and I'm pushed back to November. Full year waiting and getting rescheduled.

Cheema and the team here are great. They have provided excellent care and listened to my concerns. They figured out what my issues were where other providers could not. The team is also very accommodating and helps with any issues that arise.

I scheduled an appointment for a rheumatological consultation and had to wait several months for an appointment. (I understand that this is standard for the field.) Upon making the appointment I gave the nurse my insurance information so they could have it on file. I also took the time to upload prior medical records, family history, vaccination status, and current prescriptions. I double checked to make sure they had my correct insurance information, as well as used the Duke MyChart program to estimate my expense for this appointment, which came back showing that I would owe a $20 copay. Yesterday, in preparation for my appointment I called both the Duke Rheumatology department and the rheumatologist's personal nurse to be sure there were no inconsistencies, missing info, problems, etc..

At first, I was not a fan of this clinic. After several visits, I have to say that I'm pleased with the care I've received. Definitely recommend going here.