Duke Primary Care Butner-Creedmoor

I got a finger injury at work and I called ahead of time to make sure they could deal with it. Not only could they deal with it, I could come right then So I left work early for them to tell me they couldn't do anything about it when I got there because they didn't have an imaging tech. Seems like they could have been told to me over the phone.

I came in to have blood work done, the front desk was super friendly and the cna nurse that called me back was so sweet and caring. I sat down and the sweet cna nurse had asked the older nurse a question who then looks at me and says “blood work is expensive and insurance may not cover it”. In my opinion that’s none of their business how much or what my insurance will cover. That’s between me and my insurance.

They were able to get me in reasonably fast. Normally it's a two to three day wait. The nurse was great. Communication needs to be better.

What’s the point of being forced to make an appointment 8-10 months in advance for it just to be cancelled a week before because the doctor is taking a 6 week vacation? Got an appointment for the summer (when I, a teacher have free time) for it to be canceled and next earliest is September… when I’m already back working forcing me to now either skip my physical/ check up or use one of my few days off. Maybe don’t take appointments when you know you’re gonna take time off?

I was a patient here for years, all of the doctors they referred me out to during my pregnancy were in Durham. There's no followup. Their partners called me a week after I had my baby asking if I was ready to induce. I had a retained placenta, informed them and no care was provided. For this pregnancy I asked for options they scheduled me for an appointment for counseling and if I decided to keep them baby they said they'd schedule me for an obgyn appointment. I decide to keep the baby and when I call to ask for a referral someplace not 35 mi away, they tell me it's been 3 yrs since I've established care and they are not accepting patients. Now I have no access to care or PCP because my PCP was never replaced after retirement. I assumed seeing their obgyn would be enough established care