Dandy

Worst dental lab! Dentistsent in a scan of the original denture, which was horrible. The try in came back as an exact copy of the horrible denture I was looking to replace. Dentist made some markings and scanned it again. The final denture came back with 2 extra teeth and a lot longer than it should have been and is crushing my sinuses. These people are apparently blind because when I called them, they had to take a second look at it to see to extra teeth were added. How is it possible when they are copying a scan. HORRIBLE!!!!! Then they told me they couldn't talk to me due to HIPPA, even though it was my record. They just suck!!! Use any other lab!!!!

If I could give this zero stars I would. I received implants 9 months ago. I was scheduled to receive the crowns in November. After weeks of delay and incorrect making, I finally received them over a month later. They immediately broke as they were being placed in my mouth and were made in the complete wrong size and color. The next pair did not arrive for another month just to be incorrect color and size once again. Waiting for another pair they were delayed and took over a month to arrive. They sent the crowns without a driver to screw them in ultimately making them useless. This has been the worst experience and wasted a ton of my time and gas money. I still have yet to receive the teeth I was supposed to get months ago. I would not recommend this lab to anyone!

Service is absolutely terrible. It’s impossible to get a hold of someone on the phone, and when you do get ahold of someone you’ve already waited for 40 minutes on the phone. Nobody calls you back if you leave a message as well. This review gets a 2 star because the crowns are great! The company really needs to work on their customer service. …Including the dandy chat online, it takes well over 20 minutes for someone to log in.. while a patient is in the chair waiting. Very time consuming as they advertise that they’re quick, they’re just not.

I am a patient not a dentist. I have been waiting weeks for my partials. I was just at my dentist office and he said he trys to deal with Dandy on the status of my order but they keep giving him delivery dates, however the order never comes. My advice to anyone going to the dentist for any kind of partial or denture to make sure they don't use this lab. I called Dandy and spoke to Rachel ( she wouldn't give her last name) said she can't give me any info because of HIPPA?? All I wanted was a real delivery date! UNBELIEVABLE!!

Only been with this lab a short time & delivery is horrid. latest is.... having a shipping issue from both UT & TX... odd those are 2 different states. When asked to use another shipping company.... "not an option" haha funny as our patients are waiting 4 weeks or more for cases! Retainers from this company are horrible as well. Hoping to end services soon.