CVS Pharmacy

I want to share some feedback regarding the CVS pharmacy staff. On several occasions, I’ve noticed that the level of customer service has not been the friendliest. This is not the first time I’ve experienced this, and I hope it can be addressed. I value the services CVS provides, and I’m offering this feedback in the spirit of improvement. Thank you

Every staff member at Granby Rd. Chicopee CVS is friendly, helpful and very attentive to the customers. Thank you

Clean store Lots of sale merchandise Attention grabbing displays

I went to CVS in Ludlow, MA on June 11, 2024 and had a terrible experience with the pharmacist, Jaquelyne, don't know if it's spelled correctly. I had just gotten home with my husband from the ER, he crashed to fingers with a big stone. I went to the pharmacy to pick up a prescription for pain and ended up with the most rude pharmacist. I thought they already had my husband's insurance information in their system, but apparently somebody in there weeks before, was too lazy to enter the information. I gave the card to the cashier and she brought it to the pharmacist. I heard her say in low voice "this is going to take a while to enter into the system" then in a rude and loud voice "it's not taking it and we are closing, call the insurance". I pick up the meds, they charged me for it, and c

I would have to say that everyone I have come across in the pharmacy has been very helpful, kind and curtious when it comes to our scripts. This is not an easy job at times for them to keep up with, all the scripts they have to handle and sometimes some grumpy customers come in but They still manage to stay professional. They still do it with a smile everyday.. Thank you!