Concordia Transitional Care and Rehabilitation – Nansemond Pointe

DO NOT SEND YOUR LOVED ONE HERE. I would give zero stars if it was an option. This facility should be ashamed of the way it treats its most vulnerable residents. I waited until after my mother was discharged to post this review, because I feared and with good reason, that she would be subjected to further retaliation if I spoke out while she was still under their care. In the ten days my mother spent in this facility, we never once met the Administrator, the Director of Nursing, or the Assistant Director of Nursing, despite raising multiple serious complaints about neglect, unsafe conditions, and disrespectful staff. Leadership was completely absent, invisible, and utterly unaccountable and hiding instead of addressing the ongoing failures happening under their watch. Families deserve bett

I had the pleasure of meeting with the new Executive Director of Nansemond Pointe yesterday. I have to say it was most pleasant as his goals are exactly what the community is needing. I walked in, introduced myself to the social worker and she was so welcoming, told us a bit about improvements being made and took me to where I needed to be. I was in the facility during Covid and it wasn't a great experience. Yesterday, I was very pleased with what I observed. It was clean, staff were friendly, patients were smiling and the overall atmosphere was a delight. Being a native of Suffolk, and my father and the majority of my family still residing here, I have no doubt that I would definitely consider this my first stop to meet with Brian and his staff should my family need placement. Th

I'm so glad that they will accept a donation of a new wheelchair I have , and the arm support for a walker. That I have spare. After the work accident I had on November 2024, at a WM Jordan job, the sheetrock company Ocean Drywall from va.beach stacked sheetrock improperly, with no support, 20 sheets fell on my legs, leaving me disable. Here 10 month later, just learning how to walk and balance. Thanks God I met the IVY Rehab center, for the best support, effort, training,teaching me how to walk. Patrick is the man for my progress. Again thanks for taking my donation for someone in need of a assistance tool.

Nansemond Pointe has obviously had their challenges over the past several years and lost the reputation it once had; however, new management has taken over - and the current leadership seems to be making honest efforts to improve the Assisted Living Facility in both the quality of daily services, and living conditions. Hopefully the facilities ratings will begin to reflect those efforts in the near future.

Worst experience ever! When I originally placed my uncle here the admission person was so kind and helpful. When I addressed my concerns with her regarding all of the bad reviews she explained them away stating they were ex-employees and people who were never even in their facility. Boy I was wrong to trust her! Maybe she just doesn't realize the quality of care being provided since she is in admissions. It is absolutely horrible! It was my understanding they were to provide laundry service for their residents; however, my uncle went 3 weeks without it being done. I was taking it home figuring maybe I just misunderstood; however, that wasn't the case. I found out last week through an evening housekeeper that they were supposed to be tending to his laundry all this time. She was kind e