Concerned Dental Care of Richmond Hill

Rude and unprofessional. I was running late for what's been historically a 10 min checkup appointment. My appointment was at 3:30 with no one after me, I was due to arrive at 3:40, and the doctor was to leave at 5. Still, I was being asked to reschedule which is annoying sure, but it's not what prompted me to write this post because after all, I am to blame for being late. What is unacceptable is hearing the doctor call me an idiot in the background and the person on the phone responding "you said it not me" before turning her attention to me and saying "I'm so sorry we're gonna have to reschedule" Definitely not coming back to a place that views their patients as idiots and disrespects them as such

Very unkind, professionals working here! The receptionist screwed up my daughter’s appointment visit and would not take responsibility for the error nor express or admit the mistake. Instead fumes about how the service was justified; Rude and hung up phone on me when called in to explain how they messed up her appt!! Explore other options before going to this place please; the unpleasantries are simple not worth it!!

When I first came to this dental office in 2023, the receptionist was nice, unfortunately now there’s one rude person whenever she calls to reschedule my appointment with the hygienist twice, plus the dentist did a good job putting the crown on my bottom left tooth, however my biggest chief complaint is that I’m supposed to see the hygienist every six months but when my six month appointment comes up……I get a call to reschedule my appointment because the hygienist will be out or is coming in late. Unfortunately I’m not coming back to this practice anymore because it’s not good that there’s one dental hygienist who is lacking punctuality and they don’t even care to find a substitute hygienist. Think twice before scheduling an appointment here! Reason why it’s called Concerned Dental. PS: I

Scheduling an appointment here is practically impossible. God forbid you don’t know your schedule 6 months ahead of time… you will wait another three months for an opening. Not to mention the ridiculous wait times on the phone. The receptionist are rude, literally mid-sentence of me telling her my name she put me on hold again. Save yourself the trouble, find another dental practice.

Save yourself the trouble and find a dentist practice that actually follows HIPPA guidelines and not pass subliminal remarks on patients it’s unprofessional, get a dentist that knows what they are doing and not waste your time or health. I felt dismissed and judged incorrectly. I was given an appointment for pain and cleaning. When the dentist saw me he scan my mouth for about 1 minute and then told me “you can wait in the front for the cleaning appointment” WHAT THE front desk receptionist should have done instead of laughing and gossiping inform me about this instead of not communicating with patients regarding appointments time availability. It looks very bad on the practice and I have decided to find a dentistry that cares and values their patients and takes the time to communicate e