Complete Neurological Care

I had visited the downtown clinic at 225 Broadway where my experience was also disappointing and they referred me to this midtown location for a scan. I arrived in the office which had no receptionists working and a sign to sign in. I signed in and after waiting an hour, someone came out and told me I signed the wrong sheet. I then had to wait even longer. Once taken back, 1.5 hours after my scheduled appointment time, the clinician told me I could not take the scan ordered for me because of a previous procedure which I had discussed at length with my original provider who ordered the test, and that I should leave. Complete waste of my time. I’m not sure why I would have been ordered a test which the PA should have known I couldn’t take. Possibly because he was eating his lunch during our

DO NOT GO TO THIS LOCATION! The front desk staff is rude and incompetent! I’ve been to this location 3 times and each time is a 45 mins to 2 hour wait. Not only that they will mess up your appointment time. The first time they messed was my apt was for 12:00pm. I showed up 11:45. Waited until 1pm to ask when will I been seen by the doctor she told me my apt is for 2pm. I told her that’s incorrect. She insisted I have the wrong time BUT I have the apt card she wrote last time confirming it’s 12pm. She then said I’m next. Had I not asked her she would have just let me sit there until 2pm! Second time she messed up my apt I’m supposed to have a phone call for 12/16 at 3:30pm. I received an email and two text reminding me of the apt. I hopped on the call and waited 45 mins. I called a total of

Wish i could put negative stars. Run away. Use almost any other neurologist in the city for a better experience. No one should beg or felt like tge dr is doing you a favor when asking for basic care. 2hr visit just to get a referal be able to get an mri AT a diffrent facility. Asking for an mri to ensure that someone gets the appropriate care should not be met with .. oh i have been doing this for yrs i can see he doesnt have a brain injury. Like come on, if visually it could be confirmed or not, we would not be here asking for the test that the hospital, therapist, psychiatrist nor would an MRI would have been invented to confirm something you could visual confirm. This is a second visit after rescheduling the first. The first visit was just crazy, incompetent and over heard another pat

Update Feb 26 2026. After posting my original review, the office manager from Complete Neurological Care repeatedly called me over the next few months. I eventually answered, assuming they wanted to address my concerns. It quickly became clear my review had not been read carefully. I had already stated that I received my Botox treatment elsewhere and would not be returning. Despite that, I was placed on hold so they could “see how to get my Botox done,” which made no sense. The call felt more like damage control than patient care. Instead of addressing the real issue, the multiple co-pays I paid for Botox consultations that never resulted in treatment, the blame was shifted to my insurance. I was told my New Jersey insurance only allows Botox in New Jersey, which does not make sense sinc

Avoid this medical practice — they are completely unprofessional and unhelpful. My experience here has been nothing but frustration. First, the wait time was long. After I finally saw the doctor, he ordered several tests. One of them had to be done in their office — at least that’s what they told me — and they refused to give me an order to do it elsewhere. They scheduled the test, only to cancel it later by text with no explanation. When I called, they said they needed pre‑authorization. Almost four months have passed, and despite many calls from me, they still haven’t obtained the authorization or explained why they can’t. At this point, it feels like they simply don’t care enough to help. I asked again for an order so I could do the test outside their office, and they still wouldn’t