Complete Care at Hagerstown

Everyone we met at Complete Care was wonderful to us. The physical therapists and occupational therapists were fantastic people who helped us a great deal and were very professional. The nursing staff showed great compassion and concern for me especially during times that I was in pain. The nursing assistants were great, especially Laura who was always happy and in a good humor. Her positive attitude was a great help in my progress during this time of rehabilitation and she became a good friend. Joseph, Brice, Peggy, Eric, Annie, Michelle, Kayla, Donovan and all of the other nurses, therapists and assistants showed us great kindness during our stay. We will forever be grateful to them for their help during this difficult time.

My wife has been at CC for Physical Therapy Rehab for 2 weeks now, following 2 weeks in the hospital for Acute Kidney Injury. She has several medical issues, in addition. This is her 3rd Physical Therapy Rehab at a nursing home, over the last 2-3 years. To this point, CC has been exceptional, for her. The facility is very clean and welcoming... the last facility she was in was simply depressing. That is not to say everything is perfect... as with so many facilities, post Covid, they are short-staffed. However, the staff are THEIR employees, and not "agency" day staff that cone and go. Those staff members there are hard-working... In particular, I would "praise" Lara... she is a hard-working lady... Jane calls "Lara!!!" and you hear from down the hall... "I hear you, honey... I wil

After a severe arm break, I was transferred from Meritus to Complete Care, before surgery at Shock Trauma. My experience was absolutely exceptional! The professional staff were amazingly positive, in what can be a tremendously draining and challenging environment. People, who need different amounts of attention, are provided the appropriate care in a fast-paced , warm atmosphere. The gym and physical therapy staff are very supportive and motivating , making sure to tailor your workout to your specific needs. While my left arm was virtually immobile, the rest of my physical therapy left me stronger before my surgery. Everyone can be different in taste when it comes to food, but I thoroughly enjoyed the meals. If you are dissatisfied, the kitchen staff will always try to accommodate you.

I was visiting a friend at Complete Care. Evidently my GPS brought me in the back way and I parked in a visitor's spot, near what I thought was the main entrance. The actual main entrance was on the other side of the building, on the 2nd level, so I had a bit of a walk to get there. That would have been fine, but it was cold and very windy, so, not fun. Would you please consider placing a large sign at the back entrance, pointing us to the actual front entrance? Other than that, everyone was kind and helpful, and my friend had many nice things to say about the facility, all of the workers and her care!

My 90 year old mother was a patient in Rehab at Complete Care of Hagerstown for almost 4 months. She had had a heart valve replacement, and was there to get back to walking better and getting stronger after her illness and procedure to get a new valve. We were pleasantly surprised at the genuine kindness of the people at “CC” as we came to call it. From the aides to the nurses, to the folks in the front office, everyone took the time to stick their head in the door and say “hi” as they went down the hall, or come in and talk a little. I was impressed at the way the workers carried the burdens of all the needs of the people there, and worked together to help each other all while maintaining a great attitude of humor and fun. My mom and I appreciated the rhythm of being at CC, with PT severa