Complete Care at Brackenville

This facility is amazing! It is serene and scenic, nestled amongst sprawling estates. There is a self check in and out kiosk. You are greeted warmly by the front desk staff. The nurses and dietitians are warm and friendly. The facility is very clean and well organized. There are many healthy dietary options for the residents to choose from. The rooms are spacious with a view. The best part, you can visit your loved ones at any time, without calling ahead to let them know you are coming. The assurance that your loved ones are in good hands and receiving great care is vital. They welcome feedback.

If you have someone you truly love, DO NOT take them here. At first they seem so accommodating. But after a few days you start noticing that they really dont pay attention to detail. They never noticed that my mother was having mini strokes. There was a definite change in her. They tried to talk me out of calling 911 and taken her to the hospital. They want that money. Long story short, my mother died in the hospital 5 days later. This place is only a babysitter, no medical response at all.

All personel from main desk to Wing my sister is on were kind Caring,& Helpful. She has received excellent care here. The place is kept clean as well as Her. She got her Hair done To day and was very Happy to see us.

The staff at Brackenville are outstanding people. They are cheerful, considerate, and caring. They are present to the patients as well as family members. In a difficult situation they bring the silver lining. Thank God for the Brackenville staff caring for our loved ones.

The care my Mother received at Complete Care at Brackenville was was less than acceptable! She ended up with getting an infection in her foot because of the lack of care. Her finger nails always had food stuck under them which turned her finger nails black. My Mother always had on dirty clothes and smelled like urine. Then when she passed away, the nursing staff did ABSOLUTELY NOTHING!!!!!! THEY DID NOT CALL THE FUNERAL HOME! THEY DID NOT CLEAN HER BODY! THEY JUST LEFT HER IN HER ROOM LYING THERE DEAD WITH MY BROTHER BY HER SIDE!!!!! THIS IS ABSOLUTELY UNACCEPTABLE!!!!! DEFINITELY WILL BE REPORTING TO THE BBB!!!