Community Health Enrichment Collaborative

I was referred to this program a few years ago because I was going through a really rough time with my children financially, emotionally and we were about to be homeless. I went to talked to someone they only made me feel bad and told me there were people in worse condition than mine and that I should be thankful for the advice the woman behind the desk was giving me,she gave me a bunch of number which I called and no one really called me back to help...so what is it really that they do here then??