ColumbiaDoctors - Midtown

I am writing to formally report a deeply troubling and unacceptable experience at ColumbiaDoctors Midtown that involved excessive delays, unprofessional conduct, and a serious security failure that resulted in theft of my personal property. I arrived at the facility at 2:58 pm for my scheduled 4:00 pm appointment. Despite arriving early and checking in properly, I waited over two hours to be seen. There was no communication, explanation, or acknowledgment of the delay. The front desk and reference staff should have recognized that such a prolonged wait was inappropriate. I was not the only patient waiting for an unreasonable amount of time. Each patient was assigned a room to place personal belongings. I was directed to put my bag in the assigned room. Inside my bag was my wallet, which

As a Yelp All-Star and Manhattan Elite Squad reviewer, I’m very selective about the praise I give. ColumbiaDoctors—at 102nd St, 57th St, and 51st St Midtown—delivers some of the best patient care I have ever experienced. From their follow-up calls to their thoughtful scheduling and kindness at every step, the staff consistently makes you feel valued and respected. You’re treated like a person—not a billing number—and that alone sets them apart. 102nd & Broadway – Manhattan Valley Thank you to Dr. Zoe Quint, her receptionist, and her Physician Assistant for their professionalism, warmth, and attentive care. 57th Street – Midtown Dr. Mary “Molly” Parker is the best GYN I’ve seen in years. Her PA Fran and receptionist Alejandra bring so much positivity and compassion. They are a powerhouse

Arnold Advincula MD. I think my doctor is the best doctor in the world. I visited Columbia Doctor Midtown Hospital again yesterday to get my breasts CT and I was touched when I saw his name in the lobby entrance. I had my uterine fibroids removed by him on May 16th at Columbia Westchester Hospital. I am Korean and I usually get treated for major illnesses in Korea (I have the best insurance in Korea that covers all hospital expenses), but no doctor wanted to do my uterine fibroids surgery. I met with the eminent doctors in Korea but they all said hysterectomy - the best - and let's schedule the robotic surgery right away. But I wanted to keep my uterus as a woman, a wife, a mother, a teacher, so I prepared all the materials including the doctor's opinion + MRI and came to the US to me

Would give 0 if I could. I called and confirmed my appointment weeks ago only to trek out in a heat wave, show up on time, and be told they have absolutely no record of my appointment NOR the call I made to confirm it weeks ago. This is the second time this office has done this to me. You also can’t make appointments at the desk at the actual office, which makes no sense! And they told me that my doctor is not “actually” my doctor and won’t be able to see me anymore as she’s not taking on new patients, even though I literally saw her last year. Then when I called the number back that I called weeks ago to make the appointment in the first place, they contradicted this information I got at the desk. Absurd and awful. Do not waste your precious time and energy here.

I have been going to this establishment for years but recently I feel like the patient care has plummeted. Appointment schedules are so far out. I have been trying to get a mammogram since January. My first appointment was rescheduled without consulting me on Mother’s Day & when I tried to tell them I couldn’t make it no response for a while. Finally got a call back after speaking to a supervisor & could only schedule me for a weekend. Left my house 2 hours in advance & there were issues with the bus. My grace was period was 10 minutes so I had to reschedule again now have to wait until September. So pretty much wasted my day. Scheduled another appointment for something else and have to wait until October. God forbid someone may have something urgently wrong with them then it would be