Colonial Healthcare - Family Practice & Urgent Care

Grace Couch! Wonderful! I came in sick and feeling horrible. Had about a two hour wait on a Friday afternoon before being checked in. The check-in nurse was rude and not very pleasant at all, this from my experience here is normal for her though, I've been here 3-4 times over the past few years and I'm pretty sure she's just not a people person at all. Once I was in a room I couldn't even get comfortable before I was greeted by Dr or Nurse Couch. She was wonderful, very caring and listened to all my worries. She took great care of me and just made me wish all visits to urgent care style were like this. Extremely knowledgeable and helpful. I know where I will go the next time I'm sick for sure!

I bought my mom to this urgent care today in sumter sc. My mom had a heart rate of 35. The Dr outz let my mom walk out of that urgent care with that low heart rate. No ekg. No concern about the heart rate, nothing. I even asked him if he was gonna let her leave with that low heart rate. He said it will be fine. Ok so I took my mom to er and now she is in ICU. I am encouraging people please be aware. This is not ok. And what I do from here, I just got to think about. My mom coded in the er and ended up getting a pace maker to keep her heart going. She should have left that urgent care in an ambulance with immediate care. We took her to prisma health Tuomey er and they were amazing. They were on top of this situation really quick, no delays anywhere. Thank GOD for people who really care

Margaret “Annie” Lee, DNP was one of the worst providers I have ever encountered. I felt completely dismissed and unheard during my visit. She attempted to order tests that were irrelevant to my symptoms, and when I respectfully questioned how those tests related to my concerns, her demeanor immediately changed. She became rude, had the front desk issue me a refund, and later sent a certified letter stating that Colonial could no longer provide care for me. I had no intention of returning anyway. I went to the ER afterward and received proper care along with the correct testing for my condition. The contrast in care was shocking. The way I was treated felt discriminatory and deeply unprofessional. No patient should be made to feel dismissed or pushed out for advocating for themselves. I

If i could give 0 stars I would! Dr Ouzts saw my grandmother today and she had a heart rate of 35 and he SENT HER HOME and said she was fine, rx antibiotics and a steroid. No ekg done. She is now in the ICU and coded. SHE DIED BC OF THIS MAN! Thank God we took her to the ER and the amazing people there got her back. DO NOT COME HERE

They used to be great for me but quality has continued to decline over the past year or so and now that Dr. Grunsky has left, I think it's my time too. It is rare for me to write a bad review but the care has been unacceptable for a doctor's office. Almost impossible to get a response through the patient portal and when you actually do receive one, it usually takes 5 business days minimum. I had been unable to drive since October due to surgery and simply have been trying to get my medical records and switch to a new PCM as Dr. Grunsky left and it feels impossible. I've been messaging and calling them about it since I first received the notice he was leaving back around September of last year I've told them I can't drive due to my surgery and they don't do anything to help. When I call t