Clinical Care Medical Centers

HORRIBLE CUSTOMER SERVICE. If you call and speak to Maggie please hang up or request to speak to somebody else. That front office worker is disrespectful, rude and has major attitude problems. This is a place were senior citizens go to be seen and they should be helped by nice caring people, not uneducated rude individuals. Hopefully when Conviva takes over Clinical Care Medical Center they FIRE maggie for her incompetence.

I called them on Monday requesting an authorization from Dr. Jorge Luis Garcia for a wheelchair that was needed Thursday morning for a doctors appointment. When I did not hear back from them, I called on Wednesday the day before the appointment. NOTHING had been done to order the wheelchair. They just reiterated what the process was, no apology at all. They made it sound like they did nothing wrong. DO NOT USE THIS CLINIC. All the calls go to the call center, you can never reach the Tamarac location. Customer service is very bad. They do not care about their patients. There are other better clinics out there. Stay away from Clinical Care.

I have been a patient here since 2019. As other reviews state, it is 99% spanish speaking, if you do not speak or understand spanish it is VERY hard to communicate with the staff. I manage to get by at the clinic however the call center is the absolute worse. You get no where speaking with them. Not 1 person speaks English and it is frustrating. Clinic is always clean and staff very friendly there but again, language barrier is a huge issue. I was seeing Dr Acosta who I absolutely loved. He took his time with each patient and he also knew patients by face. I trusted him 100% with my care. He isn't a doctor who pushes pills or misdiagnose. He definitely takes his time and loves what he does. I was heartbroken to know he has left the clinic but decided to stay there because its close to home

I have been on the phone MY ENTIRE 1 HOUR LUNCH BREAK!!! Trying to get a FIRST TIME CLIENT EXAM!!!! BECAUSE OF A MEDICAL EMERGENCY!!! The first time I called I was bounced to 3 different people. Then hung up on. The second time. Someone just put the phone down and I heard people talking in Spanish in the background for 5 MINUTES!!!! I hung up. Called again. Just to be put on hold for another 10 minutes. Forget this place. I'm going somewhere else. If you're smart, you will too.

Excellent service. To be honest I really do not think I can find any words to describe this place, the staff and the Doctor. Awesome service. I wish every medical institution that I go to the people would be like so nice, warm and welcome. A MILLION STARS