Cleveland Dental Institute - Lee

Doctor was great with kids but none of the hygienists speak loud enough to hear. Front desk rep could be more adept. Bathrooms in a wretched state- no soap and visibly dirty, smelly fixtures. Waiting area needs to be tended to, as well. Routine cleaning appointment took 1hr and 15mins from start to finish, not including waiting room time.

We had a very disappointing experience with this office over multiple visits. Several of our appointments were cancelled due to doctor availability, and on one occasion we showed up for a scheduled appointment only to find out no one had contacted us about changes, which resulted in a completely wasted morning. When our appointments were honored, the environment felt extremely chaotic and disorganized. Staff had difficulty locating tools and equipment during the visit, which made the experience stressful and unfortunately very frightening for my 5-year-old. She is now much more anxious about dental visits, which is really upsetting as a parent. There was also a significant amount of waiting, even with scheduled appointments, and the front desk process often felt slow and overwhelmed. The

I have NEVER been here but judging by the reviews and the fact that I read over 10 complaints, ALL that are from different times AND YEARS INCLUDING RECENTLY, I dont ever want to go here nor bring my child here for ANYTHING. LET ALONE I was going to let it go and try it out myself BUT, the owner responded to everyone at the same exact time 2 weeks ago, with the SAMEEEEE messages for everyone and not ONCE addressed any specific areas that they were touching on. I bess everyone working over there IMMEDIATELY, may your hands be anointed with compassion, may your actions show empathy and understanding and may your words show care and morality for all who come before any of you. Shame on all of you for making anyone feel a way in this place of business. Shame on all the doctors and staff, SHAME

The staff here is very rude. They don’t introduce themselves or explain what’s about to happen before they start working on you. The machines were not working properly and it extended my appointment time drastically. This is my first time bringing my daughter here and I can say this was not a good first impression. I will not be coming back here.

ABSOLUTELY HORRIBLE. My husband got a root canal started last NOVEMBER. They told him they couldn’t finish. Since last November we have made MULTIPLE appointments only to be told the day of or show up and be told the appointment was canceled. Was told the Dr tells the schedulers the night before if he is coming in or not. Over the past year he has had an infection, chipped tooth, and gets denied from every dentist who looks at it. It’s Basically leading to him needing it extracted. I’d never send my kids here or anyone let alone. ABSOLUTELY TERRIBLE MALPRACTICE