Cleveland Clinic - Independence Family Health Center

How does a major hospital system the size of CCF not have ADA and Ohio code compliant parking in 2026? "Accessible" parking spaces lack required access aisles, don't have required signage, accessible routes are full of trip hazards, etc. This actually qualifies as discrimination under the Americans with Disabilities Act. Photos taken in January 2026.

They probably have 1 operator answering all the phone calls for the entire clinic, so unless you want to spend 2 hours on the phone trying to reach anybody at this establishment, dont bother.. Nobody answers messages on MyChart anymore either. "Best of the best" medical services this country has to offer. Pathetic.

Today I had a big disappointment in this clinic, unfortunately. I went up to the consultant at the reception and explained the situation, that I felt pain in my breast, could I get some kind of examination, for example, an ultrasound, since I have a mammogram, but they didn't even listen to me. They sent me away, writing down some radiology number, I just want to cry.

There is no staff working at Reception for Mammograpy. My appointment was for 10:40am and it is now 11 am and I am still waiting. No directions advising where to wait. Just sit. This is not customer friendly.

The Cleveland Clinic of Independence is a beautiful building. Visited an optometrist. It was easy to check in with the kiosk. All the staff were extremely polite.