Claremedica of Flagler West - Primary Care

I am a new patient of Dr. Jose A. Fontes. I'm very pleased with him, he's a gentleman, well mannered and pay attention to the patient. The reception and call answering is another story, specially a place that has elderly patients. It's a shame that calls aren't answered, especially in the afternoons. I've called for about two hours straight, and they don't answer. When they do, they turn a deaf ear when you tell them you've been calling for a while, only to tell you the phones are working fine. It's a shame because the reception desk is the face of any business and the impression you get from the place.

Gave zero stars because it took me about a week to make an appointment because they had the phone on a machine then after I take a day off from work for an appointment booked they couldn’t find me on their paperwork. But they offered no apology instead were offended and had no Customer Service skills .

Dr. Alvarado is the best, most caring doctor I've witnessed. Exceptional bedside manners, especially with elderly patients. Every question is addressed. His staff is outstanding - necessary changes have been implemented in this organization since last Spring. Positive changes that affect the well-being of the patients.

You can’t get them on the phone. When you get them on the phone they still make you waste your time. The phone system doesn’t work. You need referrals for any little thing. This is unacceptable.

I am very disappointed about doctor Oneida Torres , she offered tele medicine to my mom and when I told her that we like to go to the office she said that she doesn’t like to work with us because in person because my kids don’t let her work… my 5 years kid was playing with the phone and the little baby wasn’t making any noise, but still she said it is too hard to work with the patient when there are kids around, her comments made me feel really bad and I won’t go to see this doctor again she is very rude y no mide sus palabras Debería tener un poco más de tacto al hablar porque no hablo de un perro estos son mis hijos, y los llevo a la consulta porque no tengo con quien dejarlos.