CityMD West 33rd Urgent Care - NYC

I was traveling and needed a prescription filled urgently and had very less time for an appointment. I made an appointment online through their website a day before very easily. Went in, sat for around 2 minutes before I was called in. All the staff were so courteous and friendly. Dr. Stefania Jovanovic too was simply kind and wonderful. She answered all my questions without being impatient or condescending. I was worried before the visit about what would happen, but it was such a calming and pleasant experience. The place is spotlessly clean and the support was incredible. Even the nurse who checked my vitals was very quick and efficient. Overall the best experience I've ever had at a clinic.

Let me start off by saying that the #1 way to prevent infection is good hand hygiene. With that being said, the nurse or medical assistant that assisted us feel short on the spectrum in that area. Her lack of hand hygiene was unsettling. Let me paint you a picture... She placed on gloves (without washing or sanitizing), took partial vitals, unwrapped some equipment, then walked out of the room, for some time. When she returned, she proceeded to take the wrappings of the equipment and discard it. The garbage was overflowing, so she pushed down on it. I asked her to change her gloves at that point. I trust that due to the level of contamination, none of the results are accurate. I won't be returning. Do better CITYMD. Continuing education is important. And common sense 😉

I was traveling for work and needed care unexpectedly. I dreaded going but my coworkers basically forced me, and I’m so glad they did. This place is what medicine should be. Clean, efficient, respectful and effective. Thank you!

I went to urgent care for help and left feeling belittled. Doctor Ngai repeatedly interrupted me and told me to stop talking while I was trying to explain my symptoms. At one point he said, “you are old,” which felt unnecessary and judgmental. We were both Asian, and I had hoped to be seen, not judged, especially by someone who might understand the importance of respect and care within our shared culture. When I touched the area that had been causing me pain for months, something I had just learned was an actual condition, I was sharply told to stop in a way that felt dismissive rather than reassuring. He spoke over everyone, rushed the appointment, and micromanaged every moment while telling me to relax, which was impossible given his intense and impatient tone. I didn’t feel listened

Staff was 10/10. So clean inside and fast. Only complaint is they don't have butterfly needles for taking blood, one of the only urgent cares I ever went to without them :(