CHOP King of Prussia Hospital, Middleman Family Pavilion

From the moment we arrived, everyone was truly amazing and treated my daughter with the best care possible. The room was cleaned daily (Justin was thee best) and it was without a doubt the most well-kept hospital I have ever been in. Even the small things mattered during such a stressful time, room service food arrived faster than expected and was one less thing for us to worry about. Every doctor involved in my daughter’s care was genuinely invested. You could feel how much they truly cared and how dedicated they were to making sure she received the right care every step of the way. One doctor who stood out above the rest was Dr. Elorm Avakame. His love for his work and passion for helping patients was undeniable. He made us feel seen, heard, and treated us like family, not just another

We took my daughter in last night with breathing issues due to a URI and were immediately greeted and triaged within 3 minutes of walking in the door. Back in a room and seeing an NP within 10 minutes and treated and diagnosed within a half hour. Every employee especially our nurse Alexis was caring, attentive, and thorough with our 18 month old. We were in around 845 and out by 12am. Absolutely perfect experience for a not so great situation and our daughter’s first ER visit.

The security and staff were super friendly and helpful. The wait time for the emergency room wasn’t too long, and the nurses and doctors were incredibly kind and caring. This was our first visit— and I say this with peace and love—hopefully our last, but if not, I know we’ll be in good hands.

Our family has been with CHOP for 16+ years. My child was referred by her primary to the KoP Hemotology Department due to low iron levels. At the appointment, the doctor recommended labs drawn and this was done during the visit. CHOP views lab as a "hospital service" even though this request was during an office visit and as a result, we are being billed $1200. Any labs done outside of CHOP cost us no more than $50. So incredibly disappointed in how they handle this.

The emergency reception staff member treated us in an extremely discriminatory manner. She seemed unaccustomed to receiving white Muslim individuals. She did not examine the child at all; she only registered the name and made us wait for more than 20 minutes while admitting other visitors who arrived after us. When I asked her about the reason, she said that my child was fine. I don’t understand how a receptionist can assess the health condition of visitors. It was an extremely unpleasant experience.