CastiaRx Pharmacy

There really should be a 0 rating. I have had issues the last 5 months. I was forced to use LDI through my employer, and each month, my HR department has to help me get scripts filled. They claim they will call you, even give you the 'exact' time, but you have no record of it. No voicemail like they claim either. The next rep you talk to, verifies that you were not called. Oh you need the medicine, and it's urgent you take it? They don't care. It is not their priority to make sure you survive. They have had my daughter's script for 2 weeks now, guess who still doesn't have her meds, and she only has 1 day left. Yup! I would strongly urge anyone considering to use the pharmacy, look elsewhere. You will be highly disappointed, and that is not an understatement.

This is the worst online pharmacy! When they were LDI, they were great, and helpful. They are slow on shipments, and I always call a week before we're out. You're on hold forever, when you actually need to talk to a human. My daughter didn't receive her meds, I called to find out where they were, and they told me they should arrive.... they were never shipped. They withheld a needed daily medication that doesn't cost me a dime (due to my good insurance) over a $5.84 balance on a completely diff medication that I didn't know I owed. I have a card on file for it to automatically come out. Now if there was a problem with that card, they would call immediately... but not your meds. So fed up over this company, but unfortunately I have no choice due to company ins. Horrible. Horribl

If I could give negative stars, I would. This company is a complete joke. We had brand new coverage beginning 1/1/19, had claims filed, and prescriptions filled. I went to pick up my prescriptions this evening and mysteriously the date on coverage ended 12/31/18 because of a “clerical error” in paperwork. What? Tell me how your coverage ends before it even started? The rep was less than useful and apparently can’t do anything until a supervisor reviews our case. So now, I sit here, without my prescriptions. I can’t wait to see how awful their home delivery is... Edited to add: Their home delivery service is garbage as well, just as I suspected.

I don’t understand that when discussing how to transfer medications from another pharmacy to them the customer service rep has to become sarcastic with me and lecture me on the fact the pharmacy’s have been transferring that way since the dawn of pharmacies. Extremely rude. The other pharmacy in fact would not call them to transfer it. Ended up having to get my dr to resend it to castia. The point is was it necessary to be that rude and condescending? Very unprofessional. They are always rude and unprofessional. Waiting on hold. My new medicines have taken 2 weeks to get processed and sent. I don’t understand how this place operates. I would use another pharmacy but my insurance requires it. What a joke.

HORRIBLE place. Wish there was a negative review choice. They never refill prescriptions when they say, never mail when they are supposed to and never check messages from doctors. My doctor has sent prescriptions electronically several times, yet the pharmacy always tells me that they don't have it. When I call them back (after confirming with the doctor), they put me on hold forever, then come back saying they have it. Then I tell them I'll be in after work to pick up and it's never ready OR they have mailed it out instead. The people are crabby when you go in person, like they are bothered that your are there to see them. I hate that my insurance requires that we use them.