Carolina QuickCare - Rocky Mount Urgent Care

Our pediatrician couldn’t see my sick Teenager today and recommended your facility. I am the grandmother who is raising a 13-year-old and 16-year-old. At 72 I’m not computer savvy. The receptionist was extremely helpful and Friendly. We did not see a doctor and the person we saw did not have any initials or anything after her name so I don’t know if it was a nurse practitioner but I know it wasn’t a PA because it says supervised by PA. However she was informative and helpful. The assistance was delightful and did her job Very efficiently. I’m a masters degree RN that just retired last year after having my own business. I was a nurse for 50 years. Thank you to your facility I would recommend the provider wearing a name tag or signing off on the paperwork with the title.

The online check - in was very user friendly. When I arrived for my appt The young lady at the reception desk was professional and friendly. I was called back to the exam room within approx 10 minutes of my arrival. Dr.was also professional and friendly and addressed all of my concerns and questions. I have already recommended your practice to family and friends.

Excellent Experience at Carolina Quick care. Thank you Dr. Kossa and staffs in there. I recently had to visit this urgent care , and I couldn't be more impressed with the level of care I received. From start to finish, everything was top-notch. Convenient Location & Easy Check-In The clinic is located in a very accessible area with ample parking, making it super easy to get to. When I walked in, the check-in process was smooth and efficient—no complicated forms, and the receptionist was so welcoming. Fast and Efficient Service I was pleasantly surprised by how quickly I was seen. I had minimal wait time, even though the clinic was busy. The staff really seems to prioritize efficiency while maintaining excellent care. Caring and Professional Staff Everyone, from the receptionists to the

The staff were so kind and helpful. I think it would be ranked at the top of any doctors’s visit. From the time we walked into the door until we left. They did not rush and were so thoughtful. We will go back. Top of our list with medical advice and care.

Dear Carolina Quick Care Management Team, I am writing to formally express a concern regarding my recent visit to Carolina Quick Care. This was my third visit to your facility, and I have previously been seen for both physicals and illness-related care. Until now, my experiences have been satisfactory. On this visit, I scheduled an appointment due to illness. Unfortunately, the interaction I had with the front desk representative significantly detracted from the experience. The staff member who identified herself as Kiana was not welcoming and spoke to me in a manner that felt dismissive and unprofessional. Upon calling me to the desk, I was immediately told, “It will be $50—cash or card?” The tone came across as abrupt and discourteous. While I understand and respect payment policies,