Carilion Roanoke Community Hospital

I had my son here and let me tell you, I was terrified. The medical teams in charge of our care were above and beyond. They were attentive and genuinely cared about my comfort. This hospital made me feel confident and safe.

I had surgery today and just want to say how incredibly grateful I am for the entire care team. From the moment I checked in, every single person, from the front desk to the nurses, anesthesiologist, surgeon, and resident was absolutely amazing. I was initially nervous, but their empathy, compassion, and positive energy quickly put me at ease. Everyone treated me with such kindness and professionalism. They made what could have been a stressful day feel calm and supported. Thank you all for the exceptional care; you truly made a difference!

I was suffering acute symptoms of hypothermia. The security guard told me the waiting room was closed and that I was trespassing, since I wasn’t a client. There is no other open door within miles, to wait.

Both myself and my husband have had minor outpatient procedures here (epidural spinal injections) and it’s one of the few medical centers that I truly don’t mind going to at all. Not only has every staff member I’ve ever spoken to been incredibly kind and helpful but it’s very easy to get in and out of and parking is free and conveniently located right by the entrance. The building may be older but the renovations they have done make it feel new inside and it’s always clean. I’ve submitted an edit to maps because the main entrance to the hospital is not the listed address. It’s on the street parallel to Elm, off of Jefferson. Depending on the map, it’s called Mountain Ave or Reid Ave. This is also where the parking lot is, directly across from the entrance.

I've had outpatient surgery quite a few times here over the years, and I've always had such amazing care. Every single one of these individuals from the receptionist when you come in, to the surgeon and the RNs providing care for you truly care about your wellness and their jobs. I hope they are respected by management and that their care and hard work does not go unnoticed because that's rare nowadays. Thank you. 💙