Cape Fear Valley Legacy Pediatrics North

We go to the spring lake location and the lady working up front that does scheduling when you check out (hate I can’t remember her name, but if you go there, you know who she is because of how nice she is) is amazing. She is always so nice when I call and goes above and beyond to make sure I can get an appointment or point me in the right direction. The other staff staff has always been great with my kids as well. Mrs. Wise is amazing and always answered any questions and is so good with the kids.

Love coming here with my kids. Staff and Dr. Are always super friendly and everything works fast so it feels like we're in and out in no time.

My child has been coming to this office for many years and over the last year this practice has literally fell apart. I used to recommend this location because the staff was great and I felt like they cared about my baby. Now I feel like they don’t care at all. It literally took a month of me calling as well as the pharmacy to get a refill on allergy meds and once they called it in they gave the bare minimum prescription, so we’re back to calling until they DECIDE to send over the prescription. Sometimes money distorts the views of the providers and I really feel like this is the case because everything was great until the Spring Lake office opened…now the staff doesn’t care AT ALL. I wouldn’t recommend my worst enemy to this establishment.

I’ll give them two stars because I had no issues with the care itself. I might be the odd one out, but I’ve never had issues with the front desk staff either; they’ve always been friendly to me. However, ever since they switched over to Cape Fear, it’s been a dumpster fire. I’ve just been extremely frustrated because it takes like 9 months to get a bill. Then, when I go to pay, the amount listed on my chart is always double what the actual bill is. The representative from Tricare even told me it looks like they’re trying to get away with charging me co-pays long after the fact (literally just got a bill for a visit from May of last year) for PREVENTATIVE office visits. They even billed me for a test for my daughter that we only discussed; she never actually had the test, yet we’re still be

I hate to leave a bad review but I got an email asking me to rate my experience so that is what I’m doing. If we weren’t moving soon, I’d be looking for a new Pediatrician’s office. We’ve been with this office for over 2 years but the past few months have not been good. This week, My child was extremely sick with a 105 fever. I set an appt to come in. There was no front desk clerk, so the checkout clerk checked us in with no one else in the waiting room. About 20 min later, someone else came in and immediately went to the back. No problem. I hear the receptionist talking to someone and finally she looked over and saw me. Her eyes went wide, printed out a form, and brought it to the back. It was obvious she forgot we were there. My kid tested positive for flu a and the doctor said she was s