Brookstone Rest Home & Retrmnt

This center was clean, smelt good, was generally quiet (exception; smooth hallway background music), and Ms.Dana and her staff were very cheerful, courteous, and quite accommodating.

My aunt is in memory care. These people truly care. She is treated with respect and treated with love. The memory care staff go beyond their job description to make sure she feels safe and secure.

Please do not ever put your family here. Horrible office staff. I know for a fact they allow their residents to be verbally and mentally abused. I know this as a fact. They look at residents as numbers to say they have beds full, they do not look at them as human beings. I have seen med techs refuse to give patients their medicines that they were prescribed. This place should not be open. I am sure there are some employees who are there that care but until all of them do, especially the office staff its going to be horrible. Prayers for the residents.

So I placed my dad here because it was closer. I have worked here before and witnessed less than great behavior but figured that was several years ago, I would be close by and maybe management had gotten a grip. Let me add that we have a special needs child as well and we both work full time jobs. Upon admission I informed them of how my father had been placed and his needs. I also discussed with Judy, Tony and Kelly that at any given moment his condition could decline. They all stated they were equipped to care for him and all would be well. Several times we would show up and his medication would be on his nightstand, in his pockets or in trash cans (after they said they supervised him taking it), his fingernails stay dirty, his body had a constant odor, his sheets and blankets soiled wit

My mother is 105; On the few occasions when I've flown down, from Illinois ,I was very impressed but my 1objection is that no one can help with a Skype call. Why? Is it too difficult?