Broad Ripple Family Dental

I’ve been coming here since I believe 2019. Customer service has dramatically gone down. When I started coming , I feel like her patient base was not as large and she really spent time with her patients, was honest about my oral health, and overall the office was friendly and patient centered. I recommended my previous boss and two other family friend families to her who are now all patients of hers. Over time, the front desk staff customer service went downhill, not as polite in communication, and the doctor seems rushed my last 2 visits. Rude about a $50 cancel fee or something. Idk. I let it go because she has always appeared to be a good doctor to me. Fast forward I went almost like 18 months ish without seening a dentist due to being a new mom, in grad school, tired, barely have t

I’d like to share my latest experience with Dr Nam and Nieka. I’ve been going to Dr Nam for 4 years and have had pleasant experiences. Nothing overly notable or surprising - organized office staff, clean environment, knowledgeable skill-set, comfortable setting and easy parking. You know, things one may consider when looking at their options for oral care. However; my last visit(s) have changed my mindset and outlook regarding the individuals that work here. Care, understanding, and competence are how I would summarize. I went in for a filling and a crown. Nieka was thoughtful and attentive from the start. She explained, in detail, the steps and what she would be doing for preparation before Dr Nam arrived. This was encouraging and helped aleve some of my nerves. I had shared with her that

I’ve been a patient at this office since earlier this year and tried to maintain consistent cleanings and follow-ups. Today, I called to schedule an appointment after getting my braces removed. I simply needed a cleaning and evaluation for a tooth that was covered by a band and may need attention. The front desk experience I had today was disappointing. The person I spoke with was noticeably passive-aggressive, dismissive, and didn’t seem interested in helping me understand my options. I was willing to pay out of pocket if insurance wouldn’t cover another cleaning yet, but instead of being met with guidance, I felt talked down to and brushed off. The saddest part is I haven't even been a patient at this location for a whole year yet and this is already the 2nd time i've been met with pass

I love my Broad Ripple dentists! The last few times I got the same gal as my hygienist, and she remembered where I work and that my wife and I had our first child recently, even though I’ve only seen her twice and six months apart at that! This office is great, very professional and friendly, I would strongly recommend.

This practice is absolutely amazing! Not only did I receive exceptional care, but when I was out of the country, the staff was very willing to send my records to my new dentist. It was a complicated process, and they were so happy to help. Every staff member in this practice is kind and helpful.