BioScrip Infusion Services

Who is running the show here ? I call with billing question, and get a call center in another country. They are unable to help. I call ALL the other numbers I have. I keep getting transferred. I am getting charged for items from 2021, after paying my account in full many times since then. They promised me an audit of my account, and I'm still waiting for that. I have not received my supplies after countless requests. I've never dealt with such an inept company in my life. They don't deserve the one star I rated them. double zero for me.

Terrible billing department. I closed out my account because the billing was so erratic and paid my balance in full and asked them if there were any other charges and she told me no. Months later I get a bill for 10.64 which I refuse to pay and have written this fact to them several times. I have also tried to call several times and keep getting transferred and disconnected. Finally I got a man who seemed like he understood and was going to speak to his supervisor. I was on hold waiting for him to get back to me for 20 minutes then the phone disconnected and no body called me back. I think this has been sent to a collections agency. Stay away!!! Patricia Flaherty

If I could give Bioscript a 0 i would. I have received invoices with another patients name addressed to me. They will continue to bill you for services that were not provided and do not honor a signed contract. When you can reach customer service they can and will not answer any question you have. the invoices that come from Mass. with a phone number to contact they will tell you they do not service CT. I have been waiting over 6 months to correct the billing and no one can answer any questions. I did get someone back in June of 2021 that called say they were going to get to the bottom of this well it's a August and nothing has been rectified. I think people need to start calling the CT attorney generals office.

We’re suppose to get our supplies every three months it’s four months because of the 30 day waiting period. Should be able to order every two months and add the 30 days to that. What happens when you run out like I did? One pillow is good for one month then it looses the seal. Can this be fixed?

Reordered supplies for CPAP. Over a week later no supplies. I called. They told me I had a balance and could not send supplies until the bill was paid. Was told they sent me an email. No email. No call. I double checked my email, thinking maybe I missed it. No email. Had I known, I had a balance would have paid the bill in full. I've only been using the CPAP machine since February and everytime I call it's a nightmare. Called my insurance company to complain and they're sending me a list of other companies that can get me my supplies. Never again BioScript. They are playing with people's lives and not in a good way.