Baptist Health Family Clinic-Malvern

Dr Bollen is always great . A specific person who answers the phone is always rude . I cringe when she answers. If she doesnt like her job she needs to get one where she doesnt work for the public .

Dr. Bollen always seems to take time to truly talk about the issues/illness I'm having. He's real, he doesn't try and sugarcoat the situation and I think that's why he seems so easy to talk to in my opinion. I've always felt very confident in the care I've received.

I was visiting from out of state and injured my hand. Before going to the emergency room I called my insurance carrier to confirm the hospital was in network which they were. Dr Bollen was my attending and he was wonderful. My issue is I received an invoice for full amount due for his emergency room services after I received EOB from my insurance indicating my amount owed would be approximately half of the billed amount. When I called Aetna to find out what was going on they explained to me that yes, Dr Bollen is in network as is the hospital....HOWEVER, Dr Bollen belongs to a group of emergency physicians and this group is OUT OF NETWORK which allows them to balance bill the patient after insurance has processed the claim. I find this practice to be absolutely vulgar and deceptive.

Dr bollen has been a wonderful physician to my mother over the years