Banfield Pet Hospital

Update: they were able to fix the payment issues and because of the business took several hours to input the appointment information. The wellness visit was completed, it just took 2 hours and we didnt get to talk to the vet. Extremely frustrated. I was told on the phone that I was scheduled for an appointment for my 2 cats on 11/20/25 and that the free wellness exam would be for both of my cats since they were both new patients. When I arrived at the clinic, I looked at the coupon and it said only for 1 cat. There was a miscommunication, that's fine, I was happy to pay still. We sat at the vet for 2 full hours and barely received any communication. Over the course of 1.25hrs, my cats received a couple annual vaccines and we waited 45min for the vet to return. Throughout that 45min, we a

⭐️⭐️⭐️⭐️⭐️ I can’t say enough about the wonderful care my little Frenchie, Louie H., receives at Banfield under Dr. McTear and her amazing team! From the moment we walk in, I know Louie is in the best hands. They truly listen to my concerns, make scheduling appointments easy, and always give us the time and attention we need. Dr. McTear is knowledgeable, patient, and takes the time to explain everything so I feel confident about Louie’s care. It’s such a relief to have a veterinary team that treats Louie like family. We are so lucky to have them as part of Louie’s healthcare team! 🐾❤️

So, I have visited this location on multiple occasions and I initially thought the service was pretty decent. However, today I made an online appt for my dog who is showing signs of either, conjunctivitis or allergies, but he was pretty miserable looking when I went home for lunch. Since I am a first responder, I arranged for family to pick him up(from across town) and take him in for his 4:30 appt. I get a call shortly after telling me that he could not be seen because they have to start preparing to close and and start their cleaning at 5pm. Well, online the office hours showed Monday thru Wed open until 7pm and the rest of the days closing at 6pm. I was confused why it was a hardship to see him for a few minutes to give a prescription. We weren't coming in for surgery, it's pink eye!

This is not my regular veterinarian but it was open and had appointments available. I made an appointment and wasn't sure if my dogs allergic reaction was an emergency or not. As I was pulling into the parking lot, just mins before my appointment, I get a phone call from a young man who very unprofessional and sounded like he was in Junior High, with uh and yeah every other word. He told me all the appointments were canceled for the rest of the afternoon due to an emergency. I told him maybe my dog was also an emergency and he said the doctor had to leave for the day. So they have one vet, who probably wanted to leave early on Sunday afternoon and couldnt accommodate us when I was already there. There was no empathy, no duty of care, and no attempt to find another Banfield location to tak

I saw the reviews and was scared to go but my dog was in very poor shape. I had gotten the dog from my sister who took very poor care of her. The dog (Ellie) was my mother’s and mine but my mother had stage 4 cancer and passed. While taking care of everything and getting moved back to Vegas my nice fell in love with her so I let her stay with them. 2 years later my sister can have Ellie where she was moving. I gladly wanted her back. I saw her for the first time and she had more than doubled her weight. 25lbs in perfect health and had to be at least 50lbs. Not having much money I decided to go back to what we use to do. Getting healthy food, going on walks at night. She started looking better but took a turn for the worst. She had gotten diabetes and dropped to 13lbs. I was selling my car