Axis Health System - Pagosa Springs Urgent Care

Not a 'care' provider. Incompetent front desk. Checked in, was told to wait outside. Gave them a number to call. Waited 2 hours to find out they gave up. No care was given, told to wait longer. They made it seem like it was my fault they called the wrong number, claimed they looked for us 'twice', made it seem like we were hiding. If looking out the window indicates a search then maybe better standards should be applied, like walk the 20 feet left and then back....makes it look like a search. Went to Pagosa Medical Center E.R. instead....and who would of thought it would be, by far, better care.

I came in with a painful gout attack and was taken care of immediately. The staff was incredibly skilled, professional, and genuinely caring. They made me feel comfortable and reassured the entire time—I truly felt like I was in the best hands. I was in and out in under an hour, which was amazing! I can’t recommend this place highly enough

Even if your life depends on it, drive the extra block to the hospital. I have never been treated so poorly in my life at a medical office. The X-ray technician ridiculed me for not knowing how I injured myself to cause pain and swelling. The medical assistant pretty much called me a liar in front of the entire waiting room when she accused me of lying about going to a specialist and his diagnosis. I had to tell her to call his office and get the paperwork. The doctors didn't listen and would constantly give me a rushed diagnosis only spending a few minutes in the room with me. I was grossly overprescribed antibiotics and I'm still trying to recover from the damage that caused 2 years later. They questioned why I kept coming back in and made a rude remark about not being able to prescribe

Went in with a friend who had some questions about his recent treatment here. The woman working at the front desk was very kind and answered all of our questions. She was helpful, and when she didn't know the answer, she asked the other woman working in the office who did have an answer. My friend has been happy with the treatment he has received here.

Even when they are super busy, they are cordial and they get you in fast! They also are adept at ascertaining tricky symptoms by diligent scrutiny of the patient and their history. Love them!