Aspen Dental - Chester, VA

My husband recently went in for an estimate for dentures. He came home talking about how incredibly kind and welcoming the staff were. He said everyone was so friendly and made him feel genuinely comfortable during what is already a vulnerable and emotional process. Unfortunately, that comfort didn’t last long. He was quoted $25,000 for upper dentures alone, or $52,000 for both top and bottom. The quote was specifically for snap-in dentures, which appears to be the only option offered. If you are looking for snap-ins, this may be the place for you. However, if you are hoping for traditional dentures, it doesn’t seem like those are available, despite what the website suggests. It was heartbreaking to see his hopes lifted in such a warm, encouraging environment, only to have them fall when t

On 01/14/26 Dr Oakes and her assistants provided excellent care to my 92 yr old mother with dementia. She had a broken tooth and we got an appointment immediately. The dental assistants were careful when obtaining X-rays. The treatment plan was clearly explained to me. Front office staff were friendly and helpful.

On 12/21/25, I booked an appointment online for 2/7/26. I received a confirmation email. I expected to get a call or email as it got closer to the appointment. When I still hadn't heard anything I called today to find out the appointment had been cancelled. The representative was so casual about it. No one called or emailed me.

New patient appointment was five stars all the way. Dr Matt has a strong team in Nikia and Bre and Darin. Great chair manner and a solid experience even in the midst of a busy day.

Worst Experience Ever! Do Not Recommend Had 2 appts schedule at 9a&10-10:30a, it took them 30mins to take me to the back to a room and another 10-15mins to seen/greeted by Jason. Dentist entered the room and proceeded to ask me to open wide which I did to certain measure due to titanium plates on my lower mandible. Dentist got snappy and told me she would not work on preexisting conditions and that I will need to cancel my 2nd appt due to her time(which isn't my issue, especially when I was on time and booked this 30 days ahead from last appt). Was told I could reschedule, and not get a refund. Working with customer service to put a ticket in for a refund and manager to call me for a resolution. Dr. B was rude and unprofessional in all aspects. The fact this business has dentist office and