Ascension St. John Urgent Care Utica

I had an awful experience at this particular urgent care, which I chose because I have always had wonderful experiences with Ascension St John care. However, I was proven wrong on this day. I was very sick, had a fever,, nauseous, they did a covid test, flu test, and was told that I had a virus but they don't know what kind of virus. They didn't tell me if I was contagious and the doctor was very rude to me she refused to spend any time answering any of my questions probably because she knew I had an appointment with my PCP on Thursday and she didn't want to waste her time doing any extra work that she knew would be done on Thursday this was very frustrating for me because I was obviously very sick or I would have waited until Thursday to see my doctor. she did call in some medicine to the

Dad went in for an ingrown toe nail- which was our number one priority. PA Sandra and Manger Kaleb or Caleb were not helpful at all. My dad was feeling some what sick but we also let staff know the toe was the priority. Told PA he had been on antibiotics which is why we were there as it was recommended by my dad’s PCP and still nothing. The manager calls us back and says she told him it was draining, hot and tender- she NEVER even touched the toe. Also, it drained Monday and was no longer draining. Very unprofessional. Didn’t show a bit of care. Ended up going to a different UC where we were shown compassion and care.

Ascension St. John Urgent Care and the staff did amazing and helped me splendidly with my visit and injury. Laura Plate did a phenomenal job assessing and addressing my concerns and the reason for my visit.

I was visiting from out of state and got a concerningly deep cut on my hand.My sister recommended St. John Urgent Care, and the care I received there was excellent. The facility was spotlessly clean, with a large, attractive waiting area. There was plenty of staff waiting to check me in and I was taken to a treatment room only a few minutes after I arrived. My wound was thoroughly cleaned, closed with medical glue, bandaged and splinted. I was also given the tetanus shot I was overdue for. I am so grateful for the speedy and friendly care I received at St. John’s Urgent Care, and my wound is healing well.

Incredible experience here! We were a walk in and my 18 month old was sick. The team there was so incredibly friendly and helpful, they got us right back and took care of us so efficiently. I’m so pleased and grateful!