Andrews Refill Pharmacy

Pharmacy does what it's made for. Dispensing refills and new off base prescriptions. The staff is very professional.

After waiting in line for over an hour, I was told that my records and prescriptions are not available in the new genesis system. Recent changes from the previous system to now genesis deleted all my record and prescriptions from the system. My records did not populate to the new system. The customer service representatives were clueless on how to resolve the issue. BX refill pharmacy customer representatives asked me to go to the life time pharmacy but they don't have no idea where the office is. Their common responses, "we are sorry, but we only disperse prescriptions. We are not able to assist you with your problem. Just go back to your doctor and have your doctor send new prescriptions." Went to the main pharmacy for assistance. The representative was so professional and infor

Called because it took 6 hrs to fill my prescription,waited over an hr to speak to someone then the girl tells me I should’ve filed the prescription under acute if I wanted it ready today. When i asked what that meant she told me to hang on and put me on hold and then told me to call ft belvoir and hung up. The worst customer service i have ever experienced and I worked in retail for years. This is not how you treat people. My child is sick and now I have to take her to the ER because you can’t fulfill her prescription. I still don’t even know how to file under acute care

When requesting a refill and entering my birthdate information the system indicated there was no record of me. After forty five years in the Airforce and Civil Service in the Information Technology career field and software development this has to be the worse application deployment I have seen. It appears quality control and system testing is non-existent and beta testing is taking place on the live system. The Contracting Officer Technical Representative for this software development effort should be more engaged to avoid acceptance of a flawed product.

Needs better hours! It’s a shame that civilian spouses and/or veterans are limited to such inflexible hours of operation. Given that this is not the main pharmacy, I would expect that the hours would extend pass 5pm Monday-Friday and if not to at least offer the possibility of weekend hours given the fact that not everyone lives and/or works on base.