Altercare Alliance

I visited my friend today that just came to the facility. I felt the layout was very nice. Clean. I saw friendly staff. Once I got to my friend’s room I felt it needed a fresh coat of paint and updating however. The hallway did have the odor of urine which surprised me. I know it’s hard to avoid that. My friend told me she had a rough start there. She was put in a room and the next shift was not informed so she didn’t get any help for hours. No food or medication. No one checked in on her until she called her family to tell them what happened. After that was corrected she has been ok, but her medication schedule has not been what she needs since she is a diabetic. But pt has her moving. She is motivated to get her strength back to get home. There are many areas to sit and enjoy the view. M

I have had many family members here through the years, including my Mom, Dad, Grandma, 2 Aunts, Uncle, Mother-in-law, Brother-in-law, Great Aunt and 2 cousins. They all got excellent care when they were at Altercare. I would recommend this place for your loved one. Friendly and helpful staff and a clean and comfortable enviroment.

All staff are all super caring with my grandmother, all of the other residents, and with me and my family. Communication is great! There is always staff with the residents in the community area at all times watching over them and stimulating them with conversations and games. They always have music or movies playing for the residents to enjoy. Food was good and facility was well secured which is important and always have staff at the front door 24/7. Always have no doubt my grandma is under the best care. The admissions coordinator Molly is the most caring and it is a pleasure working with her - she answers every question I have (which is a lot) and walked me through the difficult nursing home process. Would definitely recommend to anyone with a loved one who needs extra care! The facilit

Altercare has been caring for my mother for over a year and the staff has been exceptional. They communicate with me on all of her health concerns. Each and every staff member has exhibited a kind and caring manner. There is a small town feel to their facility and a personal touch with loved ones. A big "thank you" to everyone at Altercare for giving me peace of mind!

My brother in law, shares a room the tv hang on the wall side by side. They share a dresser, I do his laundry his clothes are still coming up missing along with his bed sheets. I go ever 2 weeks on a Saturday, the room his filthy the bathroom is filthy. I used to have Clorox wipes describe down the bathroom. There was bow on the walls. The floor there was urine on the floor. I asked and that went by for someone to clean it up and she said that she don’t do that, but she could get me Clorox wipes, a nurse come by and said she would get someone to clean it up and then they went home early so I got all my hands and knees got everything cleaned. I cleaned his bedroom moved his bed. It was filthy underneath their scrub everything down when I moved him in there was a recliner , I asked about it.