Advanced Dermatology Bel Air

I feel horrible about writing this review because the physicians are great but THIS PLACE NEEDS TO BE SHUT DOWN. The operatories are unsanitary! I just was at an appointment with my son. When they went to lay my son back, they grabbed a pillow from under the chair and it was covered in DRIED BLOOD!! YES, DRIED BLOOD. See picture!!! To make matters worse, the covers they used to put over those pillows we out of the box and loose under the bloody pillow. There was no sign of surface disinfectants to be seen. Not to mention the front desk staff is on their own time and not very pleasant. We waited for the check out girl to finish her conversation before she beckoned us over. I had questions about my insurance and all she handed me was a 1800 number to call. Horrible experience. A

Several dermatologists are really good. Todd McCloskey is careful and knowledgeable. He does a good job. Other comments you see about this being like a factory are fair. There's always a mass of people around the front desk and waiting. It's not a small practice I've been to three other dermatologists in the County. The treatment I get here is far better than any of them. I can tolerate a cold shoulder from the admin for medical treatment that cares. That's more than I can say for the three other dermatologists.

This used to be a great practice. I have been going there for years. During the last 2 years the practice has gotten too big. No one answers the phone, the call center is terrible, it takes months to make appointments, billing is terrible, and some of the physicians do not care, and rush appointments. The quality of care has decreased tremendously, and it is disappointing considering some of the physicians and PA's are good, but they're too big for their own good.

Arrived today for my appointment 7 mins post the grace period. Walked in and there 6 ladies sitting at the front desk. Absolutely no greeting just “what’s your last name” and of course they were rude and wouldn’t follow through on my appointment although none of them were even answering the phone when I was en route to see if I could still be seen or not. Highly wouldn’t recommend. Staff had no diversity. All white women. Go somewhere else

This place always has issues with billing. I’ve had to call multiple times to get things corrected. At my last visit, my insurance wasn’t even applied. When I contacted the insurance company, they told me the claim had been submitted under a different provider’s NPI number, not the one listed on the referral used for the original visit. I spent months trying to sort it out, and even then, I never received any follow-up or response by email. I no longer want to go back there.