1st Stop Urgent Care & Family Practice

I have been coming to this clinic for 4-5 years already and let me express that I am very pleased with the service they provide. If I can’t get an answer immediately on the phone which means the staff is attending to patients which is not a problem to me at all and I communicate through email which is more convenient and get immediate response oftentimes. Very cordial to their patients. Thanks to all of you.

I came into this urgent care last week on a Holiday (2/18/2019) as a walk-in for an upset stomach. The doctor treated me and recommended running some blood-work as I have not had a primary care physician in over 2 years. The blood-work was ran and we scheduled an appointment for that Saturday (2/23/2019) to go over the results in person. I called ahead of the appointment time of 10:30 am to confirm, then showed up on-time at 10:30 am to the appointment on Saturday. I then proceeded to wait 30 minutes after signing in without the front-desk staff acknowledging that I had an appointment, or that they were behind. I waited till i was nearly the last person left in the waiting area and approached the front desk to ask how much longer it might be for my appointment. In all it took them 40 minut

1st and last time patient. This office is unsanitary! They had me pee in a cup and use the same pen that every one uses after they’ve used to restroom to write my name on the cup. When the nurse took my blood she laid my arm on a bare counter with no tissue underneath. I came in for a follow up appt to get my blood results and I had to pay another co-pay. The woman told me every time I see the doctor I have to pay. The floors are dirty, the rooms are un kept. I do NOT recomendable this office. The nurse is nice, the receptionist has an attitude. I asked the nurse how often do they have the maids come through and she advised me they do not have maids and they clean the office them selves. From the looks of it, it’s probably done 1x a week I will be changing my doctors office immediately.

I came here on a Thursday after work because I was having really bad pain on my tailbone area. I got in at 5:30 pm hoping to be seen. The receptionist said they had already seen their last patient and that the doctor was done for the day. They recommended I come on Saturday. I was getting married on Saturday and leaving for my honeymoon the following Monday. I had an appointment the next day on Friday so couldn’t come after work the following day. They asked if I could come during my lunch break on Friday (the next day). They promised they would accommodate me and get me in and out quickly. To my surprise, they did! I came in the next day during my break and was in and out within 30 mins! I was very grateful for the accommodation and have now made them my PCP! They really went above and be

Love the doctors, but the office staff needs to step up their customer service a lot. The intake is very poor and all it would take are two things: a timely and friendly greeting, and paying attention to whether people have signed in. The techs are all friendly and competent, so the actual medical part of the service seems very good. I'm really unhappy with my last experience with the billing specialist though. I recently received an additional bill, though small (less than $20) it was for service from March 2017...over two years ago. It's not the size of the charge, it's the principles--accordingly to the billing specialist, she can go back as far as 7 years and change the billing, but SHE CANNOT TAKE IT OFF! I pay my bills fully, on time and in good faith, and would expect the same of t