Zaller Family & Cosmetic Dentistry

My family had been loyal customers for over 15yrs. Over the years we have had several incidences where we were overcharged for something but it was always blamed on insurance or a mistake on their part. Mind you, we have excellence insurance and have never had this issue at any other medical facility, orthodontist or anywhere else. This became a consistent occurrence that happened just about every time we went in for an appointment. When we question suspicious charges, they would adjust the bill and remove a portion, only to add charges back on our account as an “outstanding balance.” Many times they would submit the wrong code for the service and make adjustments only after being questioned. We would always end up paying the balance, not knowing if it’s totally correct but trusting them.

ZALLER FAMILY DENTIST don’t use this dentist HENK-COOPER, MICHELE R. while trying to reline my upper plate she used some kind of stuff that burnt the roof of my mouth then she ground almost all if not all off as they still fit the same way the rest of my association . The important thing is she stole my money!!! I paid for a lower plate to be made and it came back she adjusted it and did that wrong as I had a worse problem as it now cut the inside of my mouth. So told them WANTED MY MONEY BACK. They took back my defective plate but said they won’t give me my money back unless she did another adjustment I said no to that as every time I saw her she hurt me much more than nessacary. So when they said that, I heard we won’t give you your money back til she had another chance to hurt me some

Dr Shenk is amazing and has went above and beyond to bring my smile back to life! ❣️ This office has been so amazing the staff are so easy to talk to and they keep you updated with texts so you will never forget an appointment. So happy I found them they are a God send.

Absolutely DO NOT recommend this facility to ANYONE. They will stop providing care if you leave negative reviews pointing out any lack of care or poor customer service. I’m 39 weeks and 5 days pregnant and Stacey made it a point to call me just to tell me they were not seeing me any further. If you provided QUALITY care and actually cared about your patients they wouldn’t feel the need to continue leaving bad reviews. Mind you all of this is happening because Stacey was supposed to call my insurance for a “peer to peer review” because my prior authorization was declined and she evidently never did. Take a look at a few other recent reviews and tell me this office hasn’t declined. This office is money hungry and careless. If they do like they normally do with their bad reviews, they’ll comm

Been coming to Dr Zaller for 30 years and he is the best!! Staff is friendly and they all are always helpful, Missy is awesome and I'm so happy she is back! Anyone who has a problem with anyone at this office should look in a mirror!!!