Windsor Rosewood Care Center

My rating would be more of a 4 star if the rating was for staff only, Sherry, Naveen are great!!! But 0 to 1 star out of 5 for the facility Please avoid this place, we moved our loved one from there in 2 hours of reaching there and I am SO glad we did that. 1. Cleanliness - 1/5 2. Equipment - 0/5 - missed bell for patients, forget about TV, no side rail on the bed to cater risk of fall, night stand chipping away, room filled with stinky materials that can be removed 3. Dialysis inhouse - equipment looked 50 year old and no idea who does it. 4. Smell/Odor - please turn on ventilation or open the windows for fresh air Could not see my parent there, maybe its an expectation thing but will openly call this place depressing.

Windsor Rosewood was recommended before my dad's hospital transfer and I'm glad we considered this facility. My dad has a lot of needs and the entire team was able to meet them with a consistent and positive attitude. The staff are great to work with and it is obvious that they care about their work and residents. Highly recommend.

This place stinks as soon as you walk in every time I come to visit , “How is this place passing their inspection” It’s ran down and depressing… They don’t have enough staff, They neglect answering the call button all the time, They don’t properly check vitals, No Real doctor here, Case management is not professional what so ever, No real oversight at this place… A few CNA’S And RN’s are Nice but the rest pathetic and Rude… the males nurses here are the rudest towards the patients….. They should shut this place down for the horrible homeless looking beds alone, No side rails to protect fragile patients, Food served here beyond basic.

Staff here are not responsive to the patient’s, My dad pulled out his Trach twice now, He had to be sent to the ER, They have to many unqualified staff screwing around with his tracheostomy…Theses place do nothing but cause further Pain and damage, Each time this happens it’s further brain damage, but they act like it’s nothing… I will be putting in a complaint.

My aunt moved in here and I was being questioned if this right place because of the reviews. To Each their own. Bay Area is horrible parking almost everywhere. This place has local eatery places, safe to walk around neighborhood when visitors need to decompress. Thankful for places and people who genuinely care. Definitely not the hospital but the care is adequate. Managers have tended to all concerns promptly. She’s going home soon. 5 stars because my aunt is not someone who is easily dealt with. ( demanding, rude and sometimes yells) shout out to Sharmain and Sherry. Check the place out yourself don’t just depend on someone’s perspective who probably doesn’t visit as much as I do.