Willow Knoll Post Acute & Senior Living

When needing help I've had time taking an hour and a half for help I've had stuff stolen out of my room since I've been there last week I was there bout my birth certificate it was stolen out of my room they stole my wallet in 3 days I tore the whole room apart and couldn't find them. They put him back in my room when I went to sleep that night any place that will never be there my birth certificate. One of the nurses help me find my wallet because she brought it in cuz somebody handed it to her I said yeah go ahead she walks over to my recliner that has nothin over my recliner. She said is this it. I said yeah I already checked my recliner there's nothing on it somebody must have gave it to her before she returned it to my room. I take water to my bed when I sleep. The nurse came in to g

My mother recently moved into the Independent living one bedroom apts and she could not be happier. She got into the apt shortly after it had been renovated and feels like she is living in a brand new apartment. Alexa and her staff have been very responsive to her needs and she would highly recommend the apt as a safe and quiet place to live

My father's independent apartment is great. My father was placed at the rehabilitation part of the nursing home after a stay in the hospital. If you have a disagreement with the some of people who work here they will ignore you. Then to have a nurse say that his ostomy supplies would not work, when she had no idea. He has used these for over 15 years and she wanted to argue over these. YES , I have kept every text message about this issue. Which was unacceptable. You have to be a voice for your loved ones. Things your loved ones had to use at home was NOT used there due to 1 person taking his supplies out of his room. Also just a word of advice make sure the client can put his clothes on, they can change their own depend prior to leaving so this helps with the transition of going home. Thi

Alexa is fantastic. I had an issue with my washer with water flooding my kitchen. I called her and she had maintenance come over right away to fix it. I also want to commend Ray, the head of maintenance for his quick response and great attitude. Alexa's customer service skills are excellent and she's always on top of things. I highly recommend her and Ray. They are top notch. Thanks a lot for hiring exceptional people Willow Knoll.

If you like to be mistreated and prescribed medication that you can not take and like to be harassed then this is the place for you. As for me I wouldn’t bring my cat here! A lady refused to provide me with her name! And she video recorded my face in the privacy of my room! Hippa will be notified. Fast forward several days. My reason for coming here is physical therapy of which I have had little to none. They’ve messed with my medications, I’ve expressed concerns of a urinary track infection and I’ve been ignored. I’m prone to them! The communication between staff and my health care has been very poor. I was hurt by a STNA thrashing my bed around and accusing me of throwing things around my room! Not only did she do that she pulled out her cell phone and began recording me in my bed!!!! I