Wilck, Schwartz & Novak OD PC

I have been going to Dr Novak’s office for over 10 years! The staff is excellent and they take their time with the patient. Dr Novak always explains and is specific with whatever issues you may have. He ensures that you are taken care of and you’re satisfied before you leave his office. Excellent!

Dr. Novak was very pleasant in the beginning however I had an issue with my Duette contacts being lost as I was involved in a fire. I personally spoke to Dr. Novak about my issue via phone and he stated I received 2 pairs of contacts already however I informed him that that was not correct as there was no reason to receive a second pair of contacts as I only had the first set approximately 3 months and there was no need to request a second pair. I did not even wear the contacts often as I went back to the doctor stating that the contacts were somewhat uncomfortable. Dr. Novak stated that he would replace the contacts based on my circumstances instead of the going back and forth. I made the appointment and was expecting no issues when I arrived. As I get to the counter I was informed that I

Dr. Novak is a money hungry scum bag. He is not a doctor. Caught him red handed overcharging me for an exam and making me pay out of pocket. He charged me $270 out of pocket for an exam claiming my insurance wouldn’t cover it. Then I get informed by my insurance that he charged them $485 just for my visit. I confronted his office and they sent me a check for $165. They refused to refund my credit card. Months later when I have to reorder contact lenses, they denied my prescription and claimed I haven’t gone there in years. He is a money hungry scum. If you use Dr. Novak please take notice as to how how is not genuinely nice at all and really just try to sell you on contact lenses or fancy glasses lenses from Cory in his office. Also take notice as to why Dr. Wilck and Dr. Schwartz are neve

Dr. Novak has a good sense of humor but 80% of the time the front desk is unpleasant and really nasty. I’ve heard them say mean things about patients after speaking to them on the phone numerous times. I’ve told them about my primary insurance each time I went in and told they already had my vision. Then on the phone today she got annoyed that THEY didn’t have it when I’ve had the same one for two years and informed them each time. My last straw is the last time I was told to simply call in case my daily trial lenses didn’t work for me and when I did I was told I needed to pay for another appointment. Each time he’s given me trials they didn’t work. I’m not going to spend money on another appt every time a trial doesn’t fit when I just went in around a month ago, especially when it’s not

Great experience at Dr Schwartz’s office today. He took the time to explain the results of my eye exam and gave pros and cons of different types of lenses The office staff is efficient and knowledgeable. I had great help picking out new frames. They have a large selection. I highly recommend using Dr Schwartz for exams and eyeglasses.